Mando Hernandez
Covina,CA
Summary
Detail-oriented professional with extensive experience in customer service and safety management. Skilled in enhancing guest experiences through effective problem-solving and quick adaptation to challenges. Proficient in emergency procedures, fostering a safe environment for guests and staff. Strong analytical and communication abilities support teamwork and drive organizational success.
Overview
8
8
years of professional experience
Work History
Lead
Disneyland Resort
Anaheim, California
05.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated inventory and supplies to maintain material availability.
- Monitored team performance and provided direct coaching
- Reviewed work quality and corrected process gaps
- Communicated updates between management and staff
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
Entertainment costuming Trainer
Disneyland Resort
Anaheim, California
05.2025 - Current
- Prepared lesson materials aligned with employer policies and role requirements.
- Monitored trainee progress and adjusted instruction for different skill levels.
- Adapted teaching methods according to the needs of individual
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities based on training
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Ensured safety of personnel by enforcing safety rules in the workplace.
- Safety rules with driving company car
- How to process heads, shoes and deliveries
- How to use smart sheets, teams and Gus+
- How to log all company assets
Entertainment Costuming
Disneyland Resort
Anaheim, California
07.2024 - Current
- Improved costume condition by inspecting pieces closely and completing needed repairs.
- Kept venue organized by sorting costumes by size and character.
- Maintained clean workspace by helping with strike and storing flammables in safety cabinet.
- Kept costumes in good condition by checking care guide and logging repairs for shoes and accessories.
- Adapted quickly to changing show needs and supported smooth performance changes under pressure.
- Delivered prompt, professional customer service to performers.
- Supported positive team morale by staying professional during stressful periods.
- Adjusted garments after dressing performers to confirm proper fit and polished appearance.
Ride Operator
Disneyland Resort
Anaheim, California
06.2018 - 07.2024
- Conducted thorough pre-operation inspections of rides, identifying potential issues
before they became problems. - Collaborated with team members to maintain a clean, organized, and safe ride area
for guests. - Provided exceptional customer service, addressing guest concerns and inquiries
promptly and professionally. - Demonstrated proper use of safety harnesses and other safety equipment.
- Adapted quickly to new ride assignments, learning proper operation techniques
efficiently to minimize downtime between shifts. - Managed emergency situations calmly, following established protocols to ensure
guest safety and wellbeing. - Reduced wait times by efficiently managing ride queues and implementing effective
crowd control techniques. - Followed posted height and age restrictions and denied access to attraction for
guests under minimum requirements. - Maintained a high level of professionalism and enthusiasm throughout long hours
and challenging work conditions, fostering positive guest experiences.
Skills
- Stock management
- Team coaching
- Clear communication
- Time management
- Troubleshooting
- Organization and time management
- Leadership
- Teamwork and collaboration
- Customer service
- Data analysis
- Crew supervision
- Quality control
- Problem solving
Timeline
Lead
Disneyland Resort
05.2025 - Current
Entertainment costuming Trainer
Disneyland Resort
05.2025 - Current
Entertainment Costuming
Disneyland Resort
07.2024 - Current
Ride Operator
Disneyland Resort
06.2018 - 07.2024