Mandra Yeni Cardoso
Riverside,CA
Summary
I became interested in working in a office environment,I remember in high school I took accounting class and during senior year I decided to take banking and financial services internship classes. Since then i liked everything about it. From there i had a passion working and helping clients. Im very good at getting things done because i know how to create a plan, when given a task i start by reviewing the project and then work on planning a strategy. Working here would allow me to feel like im making a real impact with a team like-minded people. I know i can step into this role to help you turn things around so that your costumers are happy as well as the agent who serve them. I believe that it’s important to anyone in their career to keep growing, and seek a position with a company that is able to offer me the growth and stability position. I plan to continue to work in a company helping our clients and hopefully within a few years, grow into the role where i can help lead in making good decisions.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Nuvi Global
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
Guran Bond
11.2022 - 12.2022
- Used collateral material and documents to share information about services, products and promotions.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized client contracts, records and reports to strengthen traceability.
- Reviewed account and service histories to identify trends and resolve issues.
- Promoted brand and marketing campaigns to create interest with customer.
Tax Preparer , Receptionist
HR Block
01.2022 - 08.2022
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Reported suspicious individuals to supervisor.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Scheduled and confirmed appointments and meetings for management team.
- Updated and recorded customer or client information to maintain accounts.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
Machine Operator
Cardinal Health
10.2017 - 04.2021
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Classified defects from finished orders for record tracking and statistics.
- Met or exceeded target for on-time customer shipments.
- Verified production orders prior to starting set-up.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Operated forklift to place finished products on skids and transport to warehouse.
- Set up and operated production machinery according to specific standards and protocols of company.
Bank Teller
First Bank
03.2008 - 06.2008
- Welcomed customers and offered pleasant service during entire transaction.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Explained bank services, financial products and applicable fees to customers.
- Maintained confidentiality of bank records and client information.
- Opened new checking, savings and lines of credit for customer accounts.
- Entered transactions into computer and issued customer receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Education
Tax Preparation Services Certified -
Ctec
Riverside, CAHigh School Diploma -
Jurupa Valley High School
Jurupa Valley, CA07.2008
Certificate - Banking And Financial Support Services
Ramona High School
Riverside, CA06.2008
Skills
- Inbound and Outbound Calling
- MS Office Proficiency
- Customer Support
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Transaction Processing
- Spanish Fluency
- Creative Problem Solving
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Data Entry and Maintenance
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Service
- Data Entry
- Safety Regulations
- Establishing and Maintaining Customer Relationships
- Computer Proficiency
- Multi-Line Phone Systems
- Excellent Attention to Detail
- Import data to Quickbooks
- Import data to EXCEL
- Create labels to ship UPS and Fedex
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Nuvi Global
09.2023 - Current
Customer Service Associate
Guran Bond
11.2022 - 12.2022
Tax Preparer , Receptionist
HR Block
01.2022 - 08.2022
Machine Operator
Cardinal Health
10.2017 - 04.2021
Bank Teller
First Bank
03.2008 - 06.2008
Tax Preparation Services Certified -
Ctec
High School Diploma -
Jurupa Valley High School
Certificate - Banking And Financial Support Services
Ramona High School