Summary
Overview
Work History
Education
Skills
Timeline
Generic

M. Andrea Guerrero

Portland,OR

Summary

Reliable administrative assistant with excellent interpersonal communication skills gained through nearly 15 years of experience in healthcare settings. Compassionate and technically skilled in providing coordination of care to patients and healthcare organizations in diverse settings. Intend to demonstrate my proficiencies on the job, so as to help patients, as well as the institution meet its goals toward providing excellent healthcare.

Overview

14
14
years of professional experience

Work History

Authorizations Coordinator

TMS NW, PLLC
10.2020 - 02.2024
  • Displayed strong interpersonal skills while overseeing Authorization Department for TMS and Spravato treatments, while working concurrently with several nurse practitioners within an outpatient psychiatric setting for patients seeking care for treatment-resistant depression and other psychiatric conditions.
  • Improved patient satisfaction by providing timely updates on the status of their authorization requests.
  • Recognized for consistently achieving high levels of accuracy in processing complex authorization requests and appeals under tight deadlines.
  • Processed inbound and outbound records requests, abiding to HIPAA regulations
  • Assisted in various administrative office duties including scheduling patients, answering multiple phone lines and establishing new patient enrollment.

Psychiatric Care Coordinator

Washington County Crisis Team/ Lifeworks NW
07.2010 - 09.2020
  • Provided coordinated care to patients through Washington County’s Mental Health Crisis Team as well as patients enrolled in psychiatric services with LifeWorks NW.
  • Provided education and case management directly to patients, and administrative support to psychiatric providers.
  • Communicated with patients, triaged patient requests, dispensed medications, coordinated outside resources, coordinated with pharmacies, insurance companies, primary care providers and patient assistance programs.
  • Developed problem solving and de-escalation skills. Provided quality clinical documentation of care, including identifying needs, goals and treatment plans. Direct consultation with psychiatric providers to resolve patient’s medication related questions/side effects and follow up with patients.

Administrative Assistant

LifeWorks NW
09.2009 - 06.2010
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported clinical staff by answering phones on a multi-line system, triaging calls to various departments, checking in patients, insurance verification, collected patient fees/payments, updated and maintained patient records in an electronic medical record system, scheduling for clinicians, therapists, psychiatric prescribers.
  • Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively.

Education

Bachelor of Science - Human Development And Family Studies

Oregon State University
Corvallis, OR

Skills

  • Fluent in Spanish
  • Medical Terminology
  • Medical Prior Authorizations
  • Psychiatric Medication Knowledge
  • Familiarity with HIPAA regulations
  • Organization and Time Management
  • Friendly, Positive Attitude
  • Good Telephone Etiquette
  • Multitasking
  • Interpersonal Communication
  • Customer Service
  • Critical thinking abilities
  • Records Management

Timeline

Authorizations Coordinator

TMS NW, PLLC
10.2020 - 02.2024

Psychiatric Care Coordinator

Washington County Crisis Team/ Lifeworks NW
07.2010 - 09.2020

Administrative Assistant

LifeWorks NW
09.2009 - 06.2010

Bachelor of Science - Human Development And Family Studies

Oregon State University

Similar Profiles

CREATE PROFILE
M. Andrea Guerrero