Manduah Simpson
Lawrenceville,GA
Summary
5 yrs of active military leadership as contracting officer assistant in the medical field and my 16 years of experience in customer service, account management, project management, and administrative services as a Solutions Strategist and contract specialist.
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
Midas Group, LLC
06.2020 - Current
- Tasked to Identify the customer's needs, understand their business and to use technical expertise to develop credibility, loyalty, and brand trust.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Streamlined internal processes for better efficiency in account management tasks.
Business Account Manager
Costco Wholesale
12.2006 - 11.2022
- Managed multi-touch digital consumer engagement programs that are deployed in partnership with brand clients in support of acquiring new digital in-store and direct users while driving deeper digital engagement with existing users.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Developed new business strategies for revenue growth, leading to increased profits and market share.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Coached and mentored junior team members, enhancing their skill sets and contributing to their career development.
- Strengthened brand reputation through consistent delivery of exceptional service experiences for all clients.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Navy Medic, Corpsman
US Navy
12.2006 - 12.2011
- Served as a medic in the US Navy for 5 years and operated as Assistant Contract specialist to maintain B2G relationships between civilian contractors and government fulfillment and procurement of departmental needs and operations.
- Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
- Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
- Increased overall patient satisfaction by providing compassionate care and addressing individual concerns during consultations.
- Promoted preventive health measures through educational initiatives, including workshops and community outreach programs.
- Strengthened communication between healthcare providers, fostering a collaborative environment that improved overall patient experience.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
Education
MBA - Intercultural, Multicultural, And Diversity Studies
Mercer University
Atlanta, GA05.2025
BS degree in Business Administration and Business Marketing -
Norfolk State University
05.2018
Skills
- Discovery Analysis
- Market Research
- Sales Cycle
- Splunk Core
- Microsoft 365
- Linux OS
- Apple OS
- SaaS
- Public Speaking
- Demo Presentation
- CRM B2B & B2C
- Business Development
- Microsoft Office Suite
- HubSpot
- Lead Generation
- Advertising
- Lead Prospecting
- Data Analytics
- Sales Analysis
- Brand Management
- Market Forecasting
Certification
- Class A CDL, Tidewater Community College, 02/2012
- Solutions Engineer | Sales Engineer, Careerist.com Internship OJT program (Remote-work), 01/2023
- Splunk Core Certified User, Intellectual Point, Sterling, Virginia, 02/2021
Awards
Operations Iraqi Freedom Service Medal War on Terrorism Service Medal Operation Enduring Freedom Global War
Timeline
Account Manager
Midas Group, LLC
06.2020 - Current
Business Account Manager
Costco Wholesale
12.2006 - 11.2022
Navy Medic, Corpsman
US Navy
12.2006 - 12.2011
MBA - Intercultural, Multicultural, And Diversity Studies
Mercer University
BS degree in Business Administration and Business Marketing -
Norfolk State University
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