Mandy Amos
Charlotte,NC
Summary
Disciplined, organized and detail oriented with over 30+ years of customer service, management and corporate operations. Outgoing personality with proven professional and written communications, Able to identify challenges quickly and implement solutions. Learn quickly and enjoy challenges outside comfort level. Work well under pressure and able to multi-task in a fast paced environment.
Overview
20
20
years of professional experience
Work History
Business Manager
Shine At Work® Dba KDW Coaching, LLC
02.2023 - Current
- Managed Client onboarding and off offboarding experience
- Coordinate all events, in person and virtual
- Create and maintain all social media content
- Create written communication for podcast and events
- Perform daily tasks as needed to ensure partners can focus on coaching duties
- Research as needed for webinars, speaking engagements, and live events
- Create and maintain any Shine At Work/KDW documents
- Schedule and maintain all personal/professional commitments for Founder/CEO.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Negotiated contracts with vendors, securing best possible terms for company''s needs and budget constraints.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
Program Coordinator
KDW Coaching, LLC
06.2021 - 02.2023
- Managed all coaching sessions for clients as well as sending/receiving contracts and billing
- Coordinate all events, in person and webinars
- Create and maintain all social media
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Create all written needs for podcast and events
- Perform daily tasks as needed to ensure partner can focus on coaching duties
- Research needed for webinars, speaking engagements, talks and organization of KDW documents.
Physician Office Liaison
Charlotte Surgery Center
04.2015 - 03.2021
- Responsible for scheduling all surgeries for outpatient surgery center
- Member of growth team as well as maintaining marketing program that encompassed surgeons, patients, and medical groups
- Created best practices for scheduling, including training and moving all physicians office across Charlotte and surrounding area to online program for better efficiency and quality
- Worked closely with Director of Nursing, Anesthesiologist, and OR Manager to ensure efficient, cost containment and patient care.
- Served as primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Solved conflicts and addressed issues that occurred between other entities and business.
Surgery Coordinator
Zimmer Keystone
08.2011 - 01.2015
- Responsible for 5 sales teams internal and external inventory in central Pennsylvania area
- Managed all escalation with all teams between three offices of hard to find product
- Develop and maintained strong relationships with surgeons, hospital and clinics personal as well as other Zimmer offices in United States.
- Contributed to departmental goal-setting initiatives aimed at improving patient outcomes and satisfaction rates following surgeries.
- Assisted in development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments
- Managed inventory of surgical supplies, minimizing waste and ensuring availability of necessary items during procedures.
Branch Manager
Zimmer Renovo
08.2009 - 06.2011
- Responsible for $25 million of inventory in the Austin market, which lead to increased responsibilities in the El Paso/Corpus Christie areas, resulting in a 5% growth
- Managed sales team, a warehouse employee and driver
- Maintained billing for all procedures, handled account receivables, as well as escalated customer service issues.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Maintained friendly and professional customer interactions.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
Associate Manager
Zimmer, Inc
03.2004 - 05.2009
- Enhanced field operations within 130 offices across United States by conducting distributor reviews, provided best practices for improvements and enhancements within each office
- Liaison between corporate office and distributor offices in all areas of customer service, finance, inventory control and employment
- Coordinate large scale meetings with Operations and inventory personal as well as corporate offices in UK and Asia
- Lead transition of four newly acquired Distributors in all operational areas.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Mentored junior team members, contributing to their professional growth and skill development.
- Facilitated effective communication across departments to ensure seamless project execution.
Skills
- CUSTOMER SERVICE
- WORD
- EXCEL
- MICROSOFT G-SUITE
- WORDPRESS
- PROJECT MANAGEMENT
- CANVA
- QUICKBOOKS
- PANDA DOC
Timeline
Business Manager
Shine At Work® Dba KDW Coaching, LLC
02.2023 - Current
Program Coordinator
KDW Coaching, LLC
06.2021 - 02.2023
Physician Office Liaison
Charlotte Surgery Center
04.2015 - 03.2021
Surgery Coordinator
Zimmer Keystone
08.2011 - 01.2015
Branch Manager
Zimmer Renovo
08.2009 - 06.2011
Associate Manager
Zimmer, Inc
03.2004 - 05.2009
Similar Profiles
Angel HernandezAngel Hernandez
Life Coach at VISALEMC LLC (DBA Get Sharp Coaching)Life Coach at VISALEMC LLC (DBA Get Sharp Coaching)
Tonja BeasonTonja Beason
Owner/Operator at TJB All In One LLC dba Shine Bright GlossOwner/Operator at TJB All In One LLC dba Shine Bright Gloss
Alicia SusciettoAlicia Suscietto
Sole Proprietor of Residential Cleaning Business at Diamond Shine DBASole Proprietor of Residential Cleaning Business at Diamond Shine DBA