MANDY AMOS
Charlotte,NC
Summary
With over 30 years of experience, my career is driven by a genuine desire to witness the success of others. I specialize in handling tasks that are often overlooked, aiming to restore your valuable time and offer you peace of mind. My work centers on providing exceptional service and support, allowing you to prioritize what truly matters to you.
Overview
21
21
years of professional experience
Work History
Business Manager
Shine at Work® Dba KDW Coaching, LLC
02.2023 - Current
- Responsible for onboarding all clients
- Coordinate all events, in person and virtual
- Create and maintain marketing and social media content
- Create all written communication for podcast, events and clients
- Perform daily task as needed to ensure partners can focus on their duties
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Research as needed for webinars, speaking engagements, and live events
- Create and maintain any Shine At Work/KDW documents
- Schedule and maintain all personal/professional commitments for Founder/CEO
Program Coordinator
KDW Coaching, LLC
06.2021 - 02.2023
- Responsible for coordinating all coaching sessions for clients as well as sending/receiving contracts and billing
- Coordinate all events, in person and webinars
- Maintain Canva Content Planner for daily post to Instagram (post as well as written information)
- Create all written needs for podcast and events
- Perform daily task as needed to ensure partner can focus on coaching duties
- Research needed for webinars, speaking engagements, talks and organization of KDW documents
Physician Office Liaison
Charlotte Surgery Center
04.2015 - 03.2021
- Responsible for scheduling all surgeries for the center
- Member of the growth team as well as maintaining marketing program that encompassed surgeons, patients, and medical groups
- Created best practices for scheduling, including training and moving all physicians office across Charlotte and the surrounding area to an online program for better efficiency and quality
- Worked closely with Director of Nursing, Anesthesiologist, and OR Manager to ensure efficient, cost containment and patient care
- Provided culturally sensitive care for diverse patient populations, addressing unique healthcare concerns based on cultural background or beliefs.
Surgery Coordinator
Zimmer Keystone
08.2011 - 01.2015
- Responsible for 5 sales teams internal and external inventory in the central Pennsylvania area
- Managed all escalation with all teams between three offices of hard to find product
- Develop and maintained strong relationships with surgeons, hospital and clinics personal as well as other Zimmer offices in the United States
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Regularly reviewed surgical schedules to identify potential areas for improvement, making data-driven recommendations to optimize efficiency
- Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
Branch Manager
Zimmer Renovo
08.2009 - 06.2011
- Responsible for $25 million of inventory in the Austin market, which lead to increased responsibilities in the El Paso/Corpus Christie areas, resulting in a 5% growth
- Managed sales team, a warehouse employee and driver
- Maintained billing for all procedures, handled account receivables, as well as escalated customer service issues
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Associate Manager
Zimmer, Inc
03.2004 - 05.2009
- Enhanced field operations within 130 offices across the United States by conducting distributor reviews, provided best practices for improvements and enhancements within each office
- Liaison between corporate office and distributor offices in all areas of customer service, finance, inventory control and employment
- Coordinate large scale meetings with Operations and inventory personal as well as corporate offices in the UK and Asia
- Lead transition of four newly acquired Distributors in all operational areas
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Skills
- G-Suite
- Microsoft Office Programs
- Project management
- Buzzsprout
- Canva
- Quickbooks
- Panda Doc
- Mailchimp
- Customer service
- Documentation and reporting
- Client relationship management
- Customer relationship management
Timeline
Business Manager
Shine at Work® Dba KDW Coaching, LLC
02.2023 - Current
Program Coordinator
KDW Coaching, LLC
06.2021 - 02.2023
Physician Office Liaison
Charlotte Surgery Center
04.2015 - 03.2021
Surgery Coordinator
Zimmer Keystone
08.2011 - 01.2015
Branch Manager
Zimmer Renovo
08.2009 - 06.2011
Associate Manager
Zimmer, Inc
03.2004 - 05.2009
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