Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Receptionist
Mandy Anderson

Mandy Anderson

Wylie,TX

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Customer Manager offering 40-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position that will utilize my experience. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

40
40
years of professional experience

Work History

Director/ Manager of Recruiting and Employee Acqui

Drive Line Retail Service
Colleyville, TX
06.2013 - 02.2016
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Recruite all 50 states including Guam, Puerto Rico and abide by employees hiring requirements in each area. Hiring 90-110 per week, collecting required documents and fully on-boarding.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Director of Client Care

Cerna Homecare
Plano, TX
06.2016 - 01.2024
  • Acquire, do assessment of client needs and limitations, close agreement to start client, write careplan of needed care. Then on start date, go to clients home to start case and train care giver of needs.
  • Manage care of over 80 clients, Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Manager Indoor Soccer and Sports Center

FIS & Soccer Complex
09.2010 - 06.2013
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Enforced discipline to encourage respect, fairness and equality for players.
  • Promoted good sportsmanship among players.
  • Provided safe playing environment for players by monitoring activity.

Retail Store Manager

Verizion Wireless
08.2000 - 07.2009
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Top store regio 7 years
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Retail Store Manager

Multiple Big Box Retail
09.1983 - 01.2000
  • There was never a break in employment - 1983 Kmart last postion of 5 years Store manager, thru the first 7 years Department, Manager Loss prevention( at Venture as well) Assistant manager- Operations manager, Hr manager, warehouse, buyer- merchandise Manager, ran stores remodels. Venture retail start Oct 1995, company was in bankruptcy - Former Regional manager of Venture Offered Feb 1998 Sports &Rec/ Jumbo sports - closed January 200O recieved a severance package and bonus for liquidating store.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Submitted orders for new inventory.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

High School Diploma -

Berkner High School
Richardson, TX

Skills

  • Problem solving
  • Project management
  • Process improvement
  • Change management
  • Technical proficiency
  • Sales support
  • Effective communication
  • Training delivery
  • Quality assurance
  • Adaptability
  • Attention to detail
  • Staff development
  • Budget management
  • Team leadership
  • Cross-functional collaboration
  • Client relationship management
  • Customer service excellence
  • Conflict resolution
  • Client Interviews
  • Lead Management
  • Client Retention
  • Human Resources Management
  • Business Administration
  • Customer Service
  • Employee Development
  • Negotiation and Conflict Resolution
  • MS Office
  • Onboarding and Orientation
  • Computer Skills
  • Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Performance Reviewing
  • Financial Management
  • Hiring and Training
  • Problem Resolution
  • Employee Coaching and Mentoring
  • Professional and Courteous
  • Training and Development
  • Idea Development and Brainstorming
  • Interpersonal Relations
  • Shift Scheduling
  • Negotiation
  • Customer Relationship Management
  • Scheduling and Coordinating
  • Brand Management
  • Decision making
  • Task delegation
  • Active listening
  • Empathy and understanding

Accomplishments

Top sales leader, winning over 25 awards, recognitions and client care specialists that cares about what best fit their needs. Enabling me to build dedicated and loyal client base.

Verizon wireless- was the top commissioned manager 5 years in a row and client retention leader in top 2 in those 5 years.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Client Care

Cerna Homecare
06.2016 - 01.2024

Director/ Manager of Recruiting and Employee Acqui

Drive Line Retail Service
06.2013 - 02.2016

Manager Indoor Soccer and Sports Center

FIS & Soccer Complex
09.2010 - 06.2013

Retail Store Manager

Verizion Wireless
08.2000 - 07.2009

Retail Store Manager

Multiple Big Box Retail
09.1983 - 01.2000

High School Diploma -

Berkner High School

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Mandy Anderson