Mandy Ault
Abbottstown,PA
Summary
Dynamic professional with a strong background in client service and healthcare support at UPMC. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in data entry and multitasking, consistently delivering high-quality service while managing complex client needs. Committed to improving operational efficiency and client experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lawn Care Assistant
ALA Lawn Care LLC
Abbottstown, Pennsylvania
04.2019 - Current
- Operate a push or riding lawn mower to cut grass on residential, commercial, and public properties.
- Follow patterns to ensure an even, tidy appearance.
- Assist in loading and unloading mowers, and help maintain and clean equipment.
- String trim to clean up the area around sidewalks, driveways, trees, fences, and flower beds.
- Blowing and cleaning up using a leaf blower to clear away grass clippings, leaves, and debris from sidewalks, driveways, and patios.
- Hedge trimming, clean-up, rake, and collect trimmings and debris, leaving the area clean and tidy.
- Flower bed maintenance: clean debris, control weeds, apply mulch, and clean up.
Client Service Liaison
UPMC
New Oxford, Pennsylvania
01.2018 - 03.2025
- Served as primary contact for patients and companies, ensuring efficient healthcare experiences.
- Coordinated patient appointments
- Received and responded to a high volume of incoming calls and emails in a timely manner.
- Managed client inquiries and resolved issues promptly.
- Educated clients about available services and resources.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Identified opportunities for improvement in the overall client experience.
- Implemented strategies for streamlining communications between clients and team members.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Navigated multiple computer applications while interacting with clients
- Provided technical assistance with equipment calibration and troubleshooting issues related to drug-testing instruments.
- Processed specimens according to standard operating procedures, while adhering to quality assurance standards set forth by regulatory agencies.
- Performed urinalysis and breathalyzer tests.
- Maintained accurate records of all drug tests conducted, including chain of custody documentation.
- Maintained DOT Consortium Compliance Program.
- Trained new employees on proper techniques for collecting specimens.
- Participated in training classes to gain a stronger education in industry updates and federal regulations.
Certified Medical Assistant
UPMC
Abbottstown, Pennsylvania
08.2013 - 01.2018
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed routine laboratory tests and collected specimens for analysis.
- Maintained cleanliness and organization of examination rooms and equipment.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Educated patients about medications, procedures and physician's instructions.
- Conducted drug screening tests using urine, hair, and breath samples according to established protocols.
- Conducted health screenings and assessments for employees in various industries, including past medical history, hearing, vision, and spirometry testing.
Education
Associate of Arts - Medical Assistant
York Technical Institute
York, PA08-2013
Skills
- Customer service
- Attention to detail
- Customer focus
- Phone etiquette
- Multitasking capacity
- Client support
- Data entry accuracy
Certification
- Certified Medical Assistant
- Certified DOT Professional Collector
- Certified DOT Breath Alcohol Collector
- Certified Drug Screen Collector Trainer
- NIOSH Certified
- CAOHC Certified
Timeline
Lawn Care Assistant
ALA Lawn Care LLC
04.2019 - Current
Client Service Liaison
UPMC
01.2018 - 03.2025
Certified Medical Assistant
UPMC
08.2013 - 01.2018
Associate of Arts - Medical Assistant
York Technical Institute