Mandy Bannister
Palm Desert,CA
Summary
Consistent business professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth & client satisfaction. Superior work ethic and 24 years of experience in both Corporate & Medical business environments. Established success improving efficiency, driving cost controls and increasing revenues and maintaining a standard of excellence in administrative management, marketing and customer service.
Overview
24
24
years of professional experience
Work History
Director of Operations/Owner
Bannister Realty
Palm Desert, CA
04.2008 - Current
- Directed the operations of a renowned luxury real estate business.
- Developed and implemented operational strategies to maximize efficiency, increase sales, and ensure client satisfaction.
- Managed day-to-day operations of administrative staff, Transaction Co-Ordinators, Escrow, Vendors, Realtors and support staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects from marketing, administration and real estate transactions.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Ensured compliance with applicable real estate laws, regulations, industry standards.
- Analyzed marketing data trends and identified potential opportunities for improvement associated with operations.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Developed and maintained client relationships to grow business and improve account retention.
- Organized promotional events to increase brand awareness and customer engagement.
- Managed a team of graphic designers, web developers and copywriters to ensure timely execution of projects.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
Practice Administrator
Desert Veterinary Specialists
Palm Desert, CA
04.2005 - 04.2008
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Maintained an up-to-date inventory of supplies needed for day-to-day operations.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Planned special events such as health fairs or community outreach programs.
- Participated in continuing education courses relevant to healthcare administration topics.
- Supervised administrative personnel responsible for receptionist duties, filing paperwork.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Complied with OSHA and HIPAA regulations.
- Cultivated close working relationships with the entire staff, including a large team of Veterinary specialists (Ortho, Oncology, Opthalmology, Dermatology, Dental, All RVT Staff and Front Desk Staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
Administrator
California Animal Hospital
West Los Angeles, CA
05.2000 - 03.2005
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Pitched in to help with office tasks during busy periods and staff absences.
Education
Realtor - Real Estate
Allied Real Estate Business School
Online CA & AZ License04-2008
Associate of Arts - Business & Applied Languages
Dublin Institute of Technology
Dublin, Ireland09-1995
Skills
- Operations Oversight
- Business Management
- Customer Retention
- Administrative Management
- Department Oversight
- Customer Service Management
- Policy Development and Enforcement
- Organizational Skills
- Business marketing
- Decision-Making
- Problem-solving aptitude
- Attention to Detail
- Multitasking
- Excellent Communication
- Self Motivation
- Time Management
- Teamwork and Collaboration
- Leadership training
- Strategic planning and execution
Timeline
Director of Operations/Owner
Bannister Realty
04.2008 - Current
Practice Administrator
Desert Veterinary Specialists
04.2005 - 04.2008
Administrator
California Animal Hospital
05.2000 - 03.2005
Realtor - Real Estate
Allied Real Estate Business School
Associate of Arts - Business & Applied Languages
Dublin Institute of Technology