Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Beach

Dallas,GA

Summary

Proven leader at Spirit Car Wash, adept in cash handling and fostering a customer service focus. Enhanced team performance and customer satisfaction through effective training and decision-making. Achieved notable improvements in operations and service quality, demonstrating a strong work ethic and commitment to excellence.

Overview

7
7
years of professional experience

Work History

Shift Manager, Front Desk Clerk and Auto Detailing

Spirit Car Wash
04.2018 - 10.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored staff performance and provided feedback and guidance.

Education

High School Duolina -

Osborne High School
Smyrna, GA
05.1996

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training

Timeline

Shift Manager, Front Desk Clerk and Auto Detailing

Spirit Car Wash
04.2018 - 10.2024

High School Duolina -

Osborne High School
Mandy Beach