Mandy Bell
Commercial Lines Account Manager
Evansville,United States
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
17
17
+Years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
Torian Insurance
03.2022 - Current
- Maintain up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- Coordinate cross-departmental efforts to resolve complex issues, ensuring seamless experiences for clients.
- Provide informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Manage large commercial accounts portfolio, consistently exceeding performance targets in new business development and retention metrics.
- Maximize revenue growth by upselling additional coverages and services based on client needs analysis.
- Continuously build strong professional networks within industry, fostering valuable referral partnerships to generate new business leads.
- Streamline policy renewals for timely processing, ensuring continuous coverage for clients.
- Improve account retention rates with exceptional customer service skills and prompt issue resolution.
- Reduce claims frequency through proactive risk management consultations and tailored insurance solutions.
- Conduct thorough risk assessments for potential clients, accurately identifying exposure areas and recommending optimal coverage options accordingly.
- Educate clients on insurance policies and procedures.
- Meet with customers to provide information about available products and policies.
- Conduct annual reviews of existing policies to update information.
- Monitor customer feedback and identify areas of improvement.
- Research and identify potential new markets.
Systems Administrator
Torian Insurance
06.2020 - 03.2022
- Researched and developed workflows and procedures for Commercial Lines and Personal Lines departments.
- Performed troubleshooting technical problems related to workstations, managed technological methods and integration as it related to our agency operating system (Applied Epic).
- Developed work from home guidelines and procedures for entire agency staff.
- Procured necessary equipment and offered technical support for employees to work from home successfully.
- Assisted in process of working remotely for all employees by setting up remote workstations, provisioning accounts, and providing training as necessary.
- Conducted regular audits of user accounts and access permissions.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
- Implemented internet and intranet applications on multiple platforms.
- Created intranet platform via SharePoint for all employees to have access to internal procedures and carrier information while working remotely.
- Researched and implemented new phone system for remote access during Covid. Developed and provided necessary training for all users.
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Developed internal training materials aimed at improving agency's overall knowledge base and capabilities.
- Installed and configured network printers and other peripheral devices.
Inside Sales Manager, Southwestern Indiana/Western Kentucky
Irving Materials, Inc.
02.2018 - 03.2020
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Managed high-performing inside sales team to exceed company targets and quotas consistently.
- Built relationships with customers and community to establish long-term business growth.
- Updated accounts and maintained long-term relationships with clients.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Service Advisor/Service Dispatcher
Black Equipment Co
07.2014 - 01.2018
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Owner/Agent
LynnBrooke Insurance
08.2007 - 03.2010
- Owner, Account Executive, & co-founder of ISU The LynnBrooke Agency.
- Developed and maintained sales prospecting system and customer database.
- Helped develop new customers and increase sales through various networking channels including BNI, Southwestern Indiana Chamber of Commerce, ANEW and vendor shows.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
Education
Microsoft Office Specialist: Associate (Office 365 and Office 2019) - Information Technology
01.2020
Bachelor of Arts - Liberal Arts And Sciences/Liberal Studies
01.2003
High School Diploma -
01.1994
Skills
- Written Communication
- Presentation Skills
- Prospecting strategies
- Client Services
- Document Management
- Policy analysis
- Account Management
- Claims Management
- Account Retention
- Coverage negotiation
- Quotes and sales
- Policyholder Communication
- Licensing Requirements
- Claims Information Gathering
- Property insurance
- Customer Billing
Certification
- Licensed Property & Casualty Insurance Agent/State of Indiana
- Microsoft Office Specialist: PowerPoint Associate (PowerPoint and PowerPoint 2019)
- Mental Health First Aid USA Certification
Current Job
Commercial Lines Account Manager, Torian Insurance, Evansville, Indiana, United States, 03/01/22, Present, 2 years 2 months
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsFlexible work hoursTeam Building / Company Retreats401k matchWork from home optionPersonal development programsTimeline
Commercial Lines Account Manager - Torian Insurance
03.2022 - Current
Systems Administrator - Torian Insurance
06.2020 - 03.2022
Inside Sales Manager, Southwestern Indiana/Western Kentucky - Irving Materials, Inc.
02.2018 - 03.2020
Service Advisor/Service Dispatcher - Black Equipment Co
07.2014 - 01.2018
Owner/Agent - LynnBrooke Insurance
08.2007 - 03.2010
Ivy Tech Community College - Microsoft Office Specialist: Associate (Office 365 and Office 2019), Information Technology
University of Evansville - Bachelor of Arts, Liberal Arts And Sciences/Liberal Studies
Castle High School - High School Diploma,