Mandy Bennett
Ada,OK
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavioral Therapist
Kids Choice Therapy
02.2023 - 09.2023
- Collaborated closely with families, teachers, and other professionals to ensure successful implementation of interventions
- Provided comprehensive behavioral therapy services to children with autism spectrum disorder and other developmental disabilities
- Adhered strictly to ethical guidelines outlined by governing organizations such as The Association for Behavioral Analysis International
- Provided crisis intervention services during times of high stress or emotional distress
- Utilized verbal behavior techniques such as discrete trial training, natural environment training, chaining, shaping, prompting, fading
- Assisted in developing Individual Education Plans for students receiving special education services within the school system
- Monitored client progress using data collection systems such as direct observation, self-monitoring, rating scales, and parent and teacher report forms.
Lead Registered Behavioral Therapist
BC Behavioral
03.2020 - 03.2021
- Enhanced client progress by designing and implementing individualized intervention plans based on Applied Behavior Analysis principles.
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Improved client communication skills through the use of evidence-based language training techniques such as PECS and sign language.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
Host/Gaming Bartender
Tradition Spirits
01.2021 - 01.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Behavioral Health Technician
Rolling Hills Hospital
03.2020 - 03.2021
- Collaborated closely with families, teachers, and other professionals to ensure successful implementation of interventions
- Provided comprehensive behavioral therapy services to children with autism spectrum disorder and other developmental disabilities
- Adhered strictly to ethical guidelines outlined by governing organizations such as The Association for Behavioral Analysis International
- Provided crisis intervention services during times of high stress or emotional distress
- Utilized verbal behavior techniques such as discrete trial training, natural environment training, chaining, shaping, prompting, fading
- Attended monthly multidisciplinary team meetings to discuss client progress and collaborate on recommendations for future treatment goals
- Facilitated social skills groups for children with special needs in a clinical setting
- Monitored client progress using data collection systems such as direct observation, self-monitoring, rating scales, and parent and teacher report forms.
Cage Cashier/Hospitality
Ada Gaming Center (Chickasaw Nation)
08.2015 - 10.2018
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Education
High School Diploma -
Byng High School
Ada, Oklahoma05.2015
Skills
- Problem Solving
- Time Management
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Interpersonal Skills
- Detail Oriented
Certification
Registered Behavioral Technician
Oklahoma Able commission License
Timeline
Registered Behavioral Therapist
Kids Choice Therapy
02.2023 - 09.2023
Host/Gaming Bartender
Tradition Spirits
01.2021 - 01.2023
Lead Registered Behavioral Therapist
BC Behavioral
03.2020 - 03.2021
Behavioral Health Technician
Rolling Hills Hospital
03.2020 - 03.2021
Cage Cashier/Hospitality
Ada Gaming Center (Chickasaw Nation)
08.2015 - 10.2018
High School Diploma -
Byng High School
Registered Behavioral Technician
Oklahoma Able commission License
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