Mandy Benson
Black Hawk,SD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Director of Sales
The Rushmore Hotel & Suites
Rapid City, United States
05.2013 - Current
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built relationships with customers and community to establish long-term business growth.
Assistant Manager
Burger King
Rapid City, United States
09.2009 - 05.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Care Representative
Black Hills Gold
Rapid City, United States
08.2006 - 05.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Cashier
Toys R Us
Rapid City, SD
10.2011 - 01.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
Education
High School Diploma -
Rapid City Central High School
Rapid City, SD05.2009
Skills
- Sales Records Management
- Customer Trend Analysis
- Salesforce Software
- Corporate Recruiting
- Customer Complaint Resolution
- Constructive Feedback
Timeline
Director of Sales
The Rushmore Hotel & Suites
05.2013 - Current
Cashier
Toys R Us
10.2011 - 01.2012
Assistant Manager
Burger King
09.2009 - 05.2013
Customer Care Representative
Black Hills Gold
08.2006 - 05.2012
High School Diploma -
Rapid City Central High School
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