Mandy Brinson

Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.

• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
• Increased efficiency and team productivity by promoting operational best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Recommended products to customers, thoroughly explaining details.

· Administered rapid tests for COVID and strep to help clinical staff assess conditions.

· Answered phones, scheduled appointments, greeted patients and ordered supplies.

· Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

· Efficiently performed insurance verification and pre-certification and pre-authorization functions.

· Collaborated with local pharmacies to resolve and clarify issues with patient medication.

· Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

· Assessed, documented and monitored vital signs for patients within outpatient setting.

· Secured patient information and maintained patient confidence by completing and safeguarding medical records.

· Contacted pharmacies to submit and refill patients' prescriptions.

· Organized charts, documents and supplies to maintain team productivity.

· Educated patients about medications, procedures and physician's instructions.

· Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

· Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

· Scheduled appointments for patients via phone and in person.

· Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Performed preliminary physical tests to accurately record results in patient history summary.