Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Brown

Amanda Brown

Commerce City,US

Summary

Dedicated customer service Dedicated and trustworthy customer service specialist with over 25 years experience, committed to ensuring customer satisfaction and contributing to organizational success. Possesses excellent written and verbal communication skills, along with the ability to multitask and prioritize in a fast-paced environment. Highly professional with comprehensive experience in front desk concierge roles. Demonstrates strong understanding of customer service, communication and problem-solving skills essential for managing front-desk operations. Proven ability to create welcoming environments for guests, effectively handle administrative duties and uphold high standards of the organization. Previous work resulted in enhanced guest satisfaction and improved operational efficiency.

Overview

26
26
years of professional experience

Work History

Front Desk Concierge

Marriott Springhill Suites
Aurora
07.2023 - 10.2023
  • Assisted visitors with any questions or concerns they may have had during their stay.
  • Greeted and welcomed guests upon arrival, providing excellent customer service.
  • Resolved guest complaints by providing timely customer service solutions.
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
  • Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
  • Coordinated reservations for transportation services such as taxis, limousines and shuttles.
  • Responded promptly to emergency situations in order to maintain a safe environment for guests.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Assistant Manager

Hazelbrook Sober Living TSZ Program
Aurora
07.2023 - 09.2023
  • The role of house manager at Hazelbrook Transitional Safe Zone Program requires patience, empathy, and strong communication skills, as well as the ability to handle stressful situations.
  • Created a safe, supportive environment where residents can focus on their recovery and self-care without the temptations of the outside world.
  • Enforced rules, but also modeled healthy behaviors and coping strategies.
  • Display Emotional Intelligence in order to deal with emotional situations and to manage conflicts.
  • Perform daily UAS for all residents and intakes.
  • Act as a mentor, providing emotional support to residents in a non-judgmental, safe environment.

  • Ensured compliance with safety regulations and company policies.

Receptionist/Office Administrator

Silent Moves Entertainment
Centennial
07.2017 - 08.2020
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coordinated pick-up and delivery of express mail services.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Processed payments and updated accounts to reflect balance changes.
  • Ordered office furniture when necessary following approval from management team.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Office Manager

All Star Carpet Cleaning & Detailing
Denver
10.2013 - 03.2016
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Managed office inventory and placed new supply orders.
  • Used judgment and initiative in handling confidential matters and requests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Derma Spa Concierge

Asarch Center for Dermatology & Laser
Englewood
07.2005 - 01.2008
  • Reviewed customer feedback surveys regularly to identify areas needing improvement within the Spa.
  • Developed relationships with local vendors to secure discounts on products and services.
  • Participated in training sessions related to customer service best practices.
  • Provided guidance to employees regarding work processes related to their job duties.
  • Performed data entry into computer system to update client profiles and records.
  • Scheduled and confirmed appointments with clients via telephone and email correspondence.
  • Prepared reports detailing daily sales activity and other relevant operational metrics.
  • Assisted in training new Spa Concierges on proper procedures for handling guest inquiries.
  • Adhered to established policies related to guest privacy, confidentiality, and data protection.
  • Resolved customer complaints in a professional manner while upholding company standards.
  • Processed payments through cashiering systems and managed credit card transactions accurately.
  • Checked guests in quickly and introduced customers to professionals.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
  • Performed receptionist functions such as appointment scheduling and spa tours.
  • Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
  • Built and maintained productive relationships with employees.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Front Desk Concierge

Castle Pines Golf Club
Castle Rock
10.2001 - 12.2002
  • Assisted visitors with any questions or concerns they may have had during their stay.
  • Greeted and welcomed guests upon arrival, providing excellent customer service.
  • Conducted regular inspections of public areas within the hotel premises in order to identify potential maintenance issues.
  • Coordinated reservations for transportation services such as taxis, limousines and shuttles.
  • Answered telephone calls in a professional manner and directed calls to appropriate personnel.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

Salon Manager

Salon Versailles Ltd.
Highlands Ranch
05.1997 - 07.2000
  • Participated in industry conferences to stay up-to-date on trends in the beauty industry.
  • Organized promotional events to attract new customers and increase sales.
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Maintained accurate financial records of all salon transactions.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Resolved guest complaints.
  • Addressed customer problems quickly and according to service standards.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.

Education

High School Diploma - General

Arapahoe High School
Littleton, CO
05.1996

Skills

  • Customer Service
  • Active Listening
  • Multitasking
  • Interpersonal Communication
  • Problem Solving
  • Attention to detail
  • Organization
  • Empathy
  • Willingness To Improve
  • Emotional Intelligence
  • Pleasant Personality
  • Adaptability
  • Patience & Understanding

Timeline

Front Desk Concierge

Marriott Springhill Suites
07.2023 - 10.2023

Assistant Manager

Hazelbrook Sober Living TSZ Program
07.2023 - 09.2023

Receptionist/Office Administrator

Silent Moves Entertainment
07.2017 - 08.2020

Office Manager

All Star Carpet Cleaning & Detailing
10.2013 - 03.2016

Derma Spa Concierge

Asarch Center for Dermatology & Laser
07.2005 - 01.2008

Front Desk Concierge

Castle Pines Golf Club
10.2001 - 12.2002

Salon Manager

Salon Versailles Ltd.
05.1997 - 07.2000

High School Diploma - General

Arapahoe High School

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Amanda Brown