Mandy Bryner
Charlotte,NC
Summary
Results-driven Operations Analyst recognized for high productivity and efficiency in task completion. Specialized skills include data analysis, process optimization, and project management. Excel in problem-solving, communication, and teamwork to enhance operational processes and outcomes. Committed to leveraging analytical expertise and collaborative abilities for organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Analyst
Bank of America
Charlotte, North Carolina
03.2025 - Current
- Investigating Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services
- Reviewing live transactions and determining whether the payment needs further research, needs serviced for more information or if it meets compliance standards and can be approved
- Maintaining knowledge on sanctioned locations, individuals, locations and vessels
- Identifying direct or potential matches to a sanctioned entity and servicing the payment to reach out for more information
- Using risk-based knowledge to determine if a payment is within a certain parameter to be approved or serviced
- Assist management by allowing new hires to shadow while in the queues and tracking their work to assure compliance is met
- Working in systems such as Interact, LexisNexis, OWLS, GESCM, etc to research individuals and entities in question on payments
Assistant Manager
Marzoni's Brick Oven & Brewing Company
State College, Pennsylvania
08.2023 - 03.2025
- Supervising a staff of over 50 individuals in both the front of house and back of house areas
- Handling finances within the restaurant, such as, counting the safe daily, taking deposits to the bank, counting all money brought in or taken out, and calculating gains or losses in sales that day
- Sending sales reports and labor percentages daily to the corporate office
- Assisting staff throughout a shift to keep business running smoothly and efficiently
- Interviewing and hiring applicants for all areas of the restaurant Assisting in creating weekly schedules of staff in different areas of the restaurant
- Creating training programs for new employees and implementing new ways of training
- Performing weekly inventory that includes counting all stock in liquor and beer and calculating usages on a weekly basis to create orders
Investigation Agent
Pennsylvania Office of State Inspector General
Harrisburg, PA
08.2018 - 07.2023
- Conducting criminal investigations as a law enforcement official on individuals and businesses committing welfare fraud and food stamp trafficking in the state of Pennsylvania
- Identifying and monitoring patterns of fraudulent EBT card transactions, such as, repeating transaction amounts, high dollar transactions, impossible transactions in relation to time spent in a location, and dates and times of the EBT card being used
- Writing, serving and executing search warrants in large scale trafficking cases
- Recording and handling all evidence recovered and stored during search warrants
- Coordinating undercover surveillance through in-person undercover work, digital technology or team operations
- Writing Reports of Investigations, Affidavits and Criminal Complaints to file felony and misdemeanor charges in multiple counties and courts
- Requesting and reviewing evidence from retailers and banking institutions in the form of video surveillance, store receipts, bank records, and any financial documents in support of the case
- Reviewing welfare applications, certified business and payroll records, bank account information, deeds or leases of housing, and tax information
- Conducting subject interviews with individuals pertinent to the investigation, such as, the subject, neighbors, employers, and any individual involved with the case
- Preparing court documents to present evidence of a case to a judge for prosecution cases
- Conducting background investigations on any individual involved in a case through the Pennsylvania Justice Network, the Pennsylvania Department of Transportation, Labor and Industry, the CLEAN portal, social media, and any other open-source information.
- Using Microsoft Excel to input data and create spreadsheets for transactional data, patterns, and surveillance findings to easily view investigative findings
Tax Account Collections Technician
Pennsylvania Department of Revenue
Harrisburg, Pennsylvania
10.2016 - 07.2018
- Taking phone calls from PA taxpayers to answer questions and educate, explain programs and regulations, and describe documents needed
- Investigating delinquencies or taxes owed for Motor Vehicle Tax, Personal Income Tax, Customs, Business Use Tax and Cigarette Tax
- Reviewing documents sent in by taxpayers such as PA-40's, vehicle registrations, bill of sales, invoices, tax documents, proofs of residency, gambling winnings statements and bank statements Investigating legitimacy of documents through research online and previous tax years
- Working in programs such as PennDot, Lexis Nexis, Microsoft Excel, Microsoft Word, to research and work cases
- Creating tax assessments and calculating penalties and interest on delinquent taxpayer accounts
- Entering income tax and business tax forms into the Pennsylvania system
Education
Bachelor of Science - Criminal Justice
Shippensburg University of Pennsylvania
Shippensburg, PA05-2014
Skills
- Fraud management
- Investigation management
- Transaction monitoring
- Data analysis
- Critical Thinking
- Risk Management
- Reporting
- Law Enforcement Communication
- Written Communications
- Financial Transaction Analysis
- Policies, Procedures and Guidelines Management
- Compliance
- Issue Management
Certification
CAMS in progress
Timeline
Operations Analyst
Bank of America
03.2025 - Current
Assistant Manager
Marzoni's Brick Oven & Brewing Company
08.2023 - 03.2025
Investigation Agent
Pennsylvania Office of State Inspector General
08.2018 - 07.2023
Tax Account Collections Technician
Pennsylvania Department of Revenue
10.2016 - 07.2018
Bachelor of Science - Criminal Justice
Shippensburg University of Pennsylvania