Mandy Burr
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
16
16
years of professional experience
Work History
Negotiations Manager & Customer Retention Rep
Inland Debt Management & Honest Debt Relief
2023.09 - 2024.04
- Serviced a portfolio of about 5000 active clients.
- Negotiated and settled unsecured debt balances for lowest possible percentage.
- Developed and maintained strong relationships directly with banks, collection agencies, attorneys and debt buyers to successfully resolve the account for pennies on the dollar.
- Graduated 150 debtors from program within 6 months by settling accounts and collecting fees owed.
- Maintained high volume of both in & out bound calls by resolving clients issues quickly.
- Assisted clients when they receive a summons or sued by their creditor.
Certified Debt Specialist
Simple Debt Solutions
2022.03 - 2023.09
- Managed and properly handled about 150 inbound/ outbound calls from potential clients through a variety of marketing resources.
- Review financial statements and credit reports to determine eligibility of the client.
- Assist clients by gathering information on their financial situation and presenting possible loan or program options.
- Maintained relationships with new and existing clients and successfully enrolled over $1,000,000 in debt monthly.
Consumer Loan Specialist
One Main Financial
2019.03 - 2020.01
- Developed new relationships with customers as well as educated them on the terms and conditions of the loan.
- Presented financial solutions and loaned an average of $40K daily, new business.
- Maintained customer relationships for over 50K active clients.
- Managed the life cycle of the loan, including collection activities and complying with laws and regulations.
- Utilized credit underwriting techniques. Ensured application, contract, power of attorney, and all other legal documents needed to enroll are accurate and shipped appropriately.
- Presented customer with optional insurance products. Sold at least one product with each loan initiated.
- Partnered with local businesses to seek out and develop new customers. Enrolled at least 4 new companies each month and generated new loans from these companies.
Senior Debt Negotiator
Consumer First Financial Services
2008.03 - 2019.02
- Settled an average of $750,000 weekly in savings for debtors.
- Maintained an average of 30 settlements weekly.
- Developed and maintained relationships with banks, debt buyers, attorneys, and collection agencies to negotiate and settle on debtor's behalf.
- Reviewed clients banking to determine if they have enough funds necessary to complete the settlement and pay the company fee for negotiating.
- Responsible for maintaining and updating debtors accounts and handling all customer service calls.
- Responsible for over 35K active clients.
- Obtained & verified settlement letters and zero balance letters.
- Analyzed financial statements obtained from creditors and debtors to determine a strategy to negotiate, settle, and achieve financial freedom.
Education
Certificate Business Management -
St. Petersburg College
St. Petersburg12.2021
Skills
- Microsoft Excel
- Word
- Power Point
- Outlook
- Salesforce
- Teams
- Zoom
- Expert oral and written communication skills
- Time Management
- Typing 60 words
Timeline
Negotiations Manager & Customer Retention Rep
Inland Debt Management & Honest Debt Relief
2023.09 - 2024.04
Certified Debt Specialist
Simple Debt Solutions
2022.03 - 2023.09
Consumer Loan Specialist
One Main Financial
2019.03 - 2020.01
Senior Debt Negotiator
Consumer First Financial Services
2008.03 - 2019.02
Certificate Business Management -
St. Petersburg College
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