Mandy Caceres
Organizational Management
Summerville,SC
Summary
Dedicated, responsive and influential General Manager offering many years of success in organizational management. Strong interpersonal and communication skills with exceptional attention to detail and ability to manage multiple projects at the same time successfully and efficiently. Talented Senior Manager highly effective at facilitating communication between different areas to maximize team and business success. Focused on continuous business and professional improvement.
Overview
5
5
years of post-secondary education
24
24
years of professional experience
Work History
Senior Leadership
McAlister-Smith Funeral & Cremation West Ashley
Charleston, SC
02.2013 - Current
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Assessed sales reports to evaluate location performance, develop targeted improvements and implement changes resulting in greater sales and customer approval.
- Oversaw day-to-day operations, including supervising employees across six sites.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Conducted performance reviews each year, offering praise and recommendations for improvement.
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
- Maximized productivity and management systems by establishing specific goals and managing operations.
Safety and Sales Consultant
McKesson (Zee Medical)
Charleston, SC
04.2009 - 02.2013
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maximized customer retention by resolving issues quickly.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Account Executive
Trader Media/Dominion Enterprises
04.2005 - 08.2009
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Reviewed accounts weekly to monitor and track customer satisfaction and complaints.
- Identified client business needs by gaining deep understanding of goals, objectives and processes as well as external business environment.
- Upsold special packages while preparing quotes for potential clients, consistently maintaining accuracy.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Built and maintained positive relationships with diverse stakeholders.
Sales and Marketing Director
Charleston Wilbert Vault, Co
01.1997 - 01.2005
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Organized events and product presentations related to national conferences and conventions.
- Created and conducted state-approved continuing education seminars for Licensed Funeral Directors.
- Coordinated and executed all aspects of corporate events including room blocks, menus, meeting schedules, food and audio/visual needs.
- As a Wilbert, Inc. Licensee, coordinated with engineering, manufacturing and corporate accounting to verify that quality standards were met.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
Education
Master of Management - Management, Organizational Leadership
University of Phoenix
Tempe, AZ 01.2018 - 01.2020
Bachelor of Science - Business, Management
University of Phoenix
Tempe, AZ 08.2015 - 01.2018
Marketing Certificate - Marketing
University of Phoenix
Tempe, AZFuneral Service - Funeral Service
Piedmont Technical College
Greenwood, SC 01.2013 - 01.2014
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