Mandy Campos
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McKesson
01.2021 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Contributed to the company''s ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field.
- Assisted in the creation of knowledge base articles and reference materials, streamlining access to information for both team members and customers alike.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Verified insurance eligibility and coverage for patients.
Customer Service Representative
AT&T
03.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
High School Diploma -
Franklin D Roosevelt High School
Dallas, TX05.2021
Skills
- Call Management
- Scheduling
- Appointment Scheduling
- Complaint Resolution
- Data Entry
- Paperwork Processing
- Information Security
- Data Collection
- Product Knowledge
- Call Center Operations
Timeline
Customer Service Representative
AT&T
03.2022 - 02.2023
Customer Service Representative
McKesson
01.2021 - 12.2023
High School Diploma -
Franklin D Roosevelt High School
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