Mandy Carlisle
DOT Driver
Panama City Beach,FL
Summary
An enthusiastic professional individual who is seeking a new challenging career after many years of multiple industry experience. Hardworking individual who strives to achieve the best in all areas, and always eager to learn new skills to advance career. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Overview
27
27
years of professional experience
Work History
DOT Delivery Driver
FedEx
08.2020 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operate portable electronic handheld device.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Protected people and equipment from hazardous materials by using correct procedures.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Filled out load paperwork and DOT-mandated log books.
Carrier Associate
Trussville Tribune
02.2017 - 06.2020
- Met performance targets consistently through hard work and efficient handling of each stop
- Managed service to customers on specific route
- Furnishes routine information concerning customer matters and provides requested forms to customers
- Directly interacted with customers to provide excellent customer service
- Sorting newspapers in delivery sequence for assigned route
- Loads newspapers in vehicle
- Delivers newspapers to customers along prescribed route and on specific schedule by vehicle
- Collects monies and/or receipts for accountable
- Returns old papers collected, any undeliverable, and submits monies and receipts to home office
- Prepares and maintains records of change of address information
- Prepares daily trip report and maintains list of customers on route
- Conducts and maintains inventory of Trussville Tribune Newspaper.
Rural Letter Carrier Associate
United States Post Office
06.2010 - 11.2016
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Created agendas and communication materials for team meetings
- Sort and prepared mail and parcels in delivery sequence for assigned route
- Receives and signs for accountable mail
- Collecting mail and parcels along designated route
- Delivering parcels and mail to customers and businesses along prescribed route and on specific schedule by vehicle
- Collecting money for cash-on-delivery and postage-due mail
- Obtaining signatures for registered, certified, and insured mail
- Pick up outgoing mail from customers' roadside mail boxes
- Sells stamps, stamped paper and money orders
- Accepts C.O.D., registered, certified, and insured mail and parcel post
- Furnishes routine information concerning postal matters and provides requested forms to customers
- Returns mail collected, undeliverable mail, and submits monies and receipts to post office
- Prepares mail for forwarding and maintains records of change of address information
- Prepare daily trip report and maintains list of customers on route
- Conducts special surveys when required
- Maintained inventory of stamps, etc
- To provide service to customers on route
- Provide mail security at all times
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Service Representative
AT&T / BellSouth Telecommunications
01.1999 - 05.2010
- Provided telephone and face-to-face customer service to competitive local exchange carriers (CLEC) assisting with invoice balances, disputes, payments, adjustments and rate questions
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Evaluated customer account information to assess current issues and determine potential solutions
- Maintain working knowledge of interconnection agreements between AT&T/BellSouth and CLEC
- Met and maintained quality and performance standards
- Acting Work Leader supervising daily workloads
- Send and receive daily corporate e-mails, creating calendar events, meetings, etc
- Utilize mechanized systems to initiate and complete CLEC invoices for reciprocal compensation
- Validate invoice with terms and conditions of applicable federal and state Tariffs
- Prepare reports, documents and spreadsheets
- Compute and provide CLEC with adjustments, payments, disputes and balances
- Successfully trained and coached on methods, procedures, products and services
- Manage workload effectively and provide accounting of work and time allocation
- Communicate with other departments to assist CLEC with any request and inquiries about their invoices
- Maintain and archive files according to company guidelines for each invoice processed
- Resolve all disputes within 60 days of bill date or refer to 2nd level escalation
- Typed CLEC dispute and payment letters and sent via email, fax or US mail
- Verify and test facilities for accuracy and availability
- Communicate with other departments to assist with billing and ordering inquires
- Process claims within 30 day time frame
- Return customer phone contacts same day
- Timeliness of voucher preparation to meet appropriate billing cycle
- Communicate with other departments to assist CLEC with requests and inquiries about their orders
- Log and track all calls into computer database and maintained history records and related problems documentation
- Maintain working knowledge of all CLEC products, services and promotions
- Utilize mechanized systems to validate, initiate and complete CLEC customer service orders
- Managing service order completion process.
Consumer - Commercial Loan Officer
Commercial Credit / CitiFinancial
02.1997 - 12.1998
- Educated customers on variety of loan products and available credit options
- Adhered to applicable laws and regulations
- Developed and deepened customer relationships by providing exceptional service at all stages of underwriting process
- Review, process, close and administer loan proposals
- Interview applicants and request specified information for loan applications
- Analyze applicant financial status, credit, and property evaluation to determine feasibility of granting loan and submit application to credit analyst for verification and recommendation
- Correspond with and interview applicants or creditors to resolve questions regarding application information
- Approve loan within specified limits or refer loan to loan committee for approval
- Ensure loan agreements are complete and accurate according to policy
- Maintain database and monitor performance of loans
- Confer with underwriter to aid in resolving mortgage application problems
- Analyze potential loan markets to develop prospects for loans
- Reconciliation and collection of delinquent accounts
- Maintain account summary and handled cash receipts and filing system.
Education
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National Customer Service Association
Orlando, FL03.2010
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Jefferson State Community College
Birmingham, AL07.2009
High School Diploma - undefined
Moody High School
Moody, AL05.1994
Skills
- Ability to Work Under Pressure
- Independent, self-motivated, confident and detail-oriented
- Interpersonal Skills
- Leadership and Coaching
- Active Listening
- Time Management
- Conflict Resolution
- Reports and Documentation
- Utilize mechanized systems
- Complaint Handling and Resolution
- Postal regulations
- Sorting and delivery
Timeline
DOT Delivery Driver
FedEx
08.2020 - Current
Carrier Associate
Trussville Tribune
02.2017 - 06.2020
Rural Letter Carrier Associate
United States Post Office
06.2010 - 11.2016
Service Representative
AT&T / BellSouth Telecommunications
01.1999 - 05.2010
Consumer - Commercial Loan Officer
Commercial Credit / CitiFinancial
02.1997 - 12.1998
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National Customer Service Association
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Jefferson State Community College
High School Diploma - undefined
Moody High School