Mandy Cicotte

• Delivered exceptional results under tight deadlines by leveraging organizational skills and attention to detail.
• Enhanced client satisfaction by providing personalized travel recommendations and exceptional customer service.
• Monitored industry developments to stay ahead of the competition and provide innovative solutions for clients.
• Implemented streamlined processes for handling customer inquiries and bookings, increasing efficiency within the team.
• Cultivated a loyal clientele through attentive service and expert guidance on all aspects of their travel planning process.
• Fostered an environment of collaboration among colleagues by sharing insights on best practices in itinerary planning.
• Resolved any issues or concerns swiftly, going above and beyond to ensure complete client satisfaction at all times.
• Stayed current on industry trends and emerging destinations, making informed suggestions for clients seeking unique experiences.
• Evaluated client feedback regularly to continuously improve the quality of service provided.
• Developed strong relationships with key industry partners, resulting in exclusive access to special promotions and offers.
• Demonstrated flexibility in adapting to evolving client needs, resulting in lasting business relationships and a strong reputation in the travel advisory sector.
• Increased overall sales by designing tailored travel packages that catered to clients'' unique needs and preferences.
• Managed complex travel itineraries effectively, ensuring smooth and efficient trips for high-profile clients.
• Ensured compliance with company policies as well as local regulations pertaining to international travel.
• Followed up with customers to increase customer service with travel plans.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Updated and maintained customer databases to increase customer retention.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Generated travel-related reports for clients to facilitate decision-making.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

• Built strong relationships with clients through exceptional communication and personalized service.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Participated in ongoing professional development opportunities to stay current with best practices in the travel industry, elevating expertise and ensuring top-notch service delivery.
• Developed product knowledge through regular training sessions, building expertise in various destinations and travel offerings.
• Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.

3.79 GPA