Mandy Collins
Arlington Heights,IL
Summary
I've had the opportunity to work in a variety of roles and positions, which has allowed me to broaden my experience, knowledge, and skillsets. I am a dedicated professional with extensive experience in customer service and very excited to take on new challenges.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant On-boarder
Shorr Packaging Corp.
Aurora, IL
02.2024 - 05.2024
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Managed user accounts including password resets, account creation, deletion, and permission changes.
- Set up work stations based on designated start dates
I.T. Support Specialist
Shorr Packaging Corp.
Aurora, IL
02.2021 - 02.2024
- Provided technical support to clients via phone, email, and remote access.
- Performed regular maintenance checks on computer.
- Coordinated with vendors for repairs and replacement of defective parts.
- Managed I.T. equipment inventory and consistently updated supply records.
Temporary Support Specialist
National Civil Technologies
Lombard, IL
11.2019 - 01.2020
- Preformed computer imaging process and completed set up prior to shipment to the customer(s)
- Handled incoming calls responded to emails, and responded to sales inquiries.
- Managed miscellaneous office maintenance including cleanup tasks and minor printer maintenance
Childcare / Salon Receptionist
XSport Fitness
Naperville, IL
09.2016 - 08.2019
- Managed appointment scheduling and successfully promoted salon packages for new guests.
- Handled payment transactions.
- Managed incoming calls related to appointments and child care inquires.
- Maintained customer records and updated them as necessary.
- Maintained regular and communications with families. Providing updates on behavior and daily experiences of their child(ren).
- Provided supervision and nurturing care to children of various ages from infants to pre-teens.
Education
EMT
Elite Ambulance
Aurora, IL01-2019
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05-2016
Lake County College
Skills
- Time Management Strategies
- Communication and empathy
- Excellent customer service abilities
- Ability to work in fast paced environments
- Microsoft applications
- First Aid Training
- First aid and CPR certified
- Housekeeping
- Child Supervision
- Special needs experience
Timeline
Human Resources Assistant On-boarder
Shorr Packaging Corp.
02.2024 - 05.2024
I.T. Support Specialist
Shorr Packaging Corp.
02.2021 - 02.2024
Temporary Support Specialist
National Civil Technologies
11.2019 - 01.2020
Childcare / Salon Receptionist
XSport Fitness
09.2016 - 08.2019
EMT
Elite Ambulance
High School Diploma -
Bolingbrook High School
Lake County College
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