Mandy Cumberland
Philadelphia,USA
Summary
Healthcare professional with focus on laboratory diagnostics, patient care, Occupational Wellness, and Customer Service. Proficient in conducting various medical tests and maintaining accurate records, contributing to effective patient diagnoses. Reliable team collaborator with strong ability to adapt to dynamic environments and deliver consistent results.
Professional Occupational Wellness leader with proven ability to enhance employee health and well-being through strategic program management. Skilled in designing and executing wellness initiatives that foster positive and productive work environment.
Overview
28
28
years of professional experience
Work History
Youth Leadership (Part-Time)
Sandtown Church
Philadelphia, MS, USA
01.2020 - Current
- I am responsible for the ministry of youth grades 6-12.
- I plan youth related activities and events.
- Maintain relationships with youth in efforts of spiritual growth.
- I am also involved in planning, organizing, and coordinating church wide events.
- Collaborated with youth, parents, teachers and community members to promote youth leadership initiatives and enhance communication.
Occupational Wellness Manager/Marketing
Neshoba General Hospital
Philadelphia, MS, USA
09.2017 - Current
- I currently serve as the manager of the Occupational Wellness Program, promoting growth and satisfaction with our current customer and employer base by offering health services focusing on employee health.
- Maintain partnerships with local businesses dealing with Worker's Compensation visits and referrals, employee Wellness visits, drug screening services, etc….
- Marketing/Sales experience consists of ensuring outside healthcare facilities, providers, clients, and surrounding counties are successfully engaged in our current hospital/clinic services and understand how they could benefit from all available services our hospital and clinics offer.
- During my time here, I have been involved in the planning process of many community events and have served on the Chamber of Commerce.
- I am in the planning process of relocating to the Foley/Gulf Shores area in the next few months.
- Collaborated with healthcare professionals to assess community health needs and resources.
- Coordinated outreach efforts to promote wellness initiatives within the local community.
- Reduced healthcare costs for the organization by promoting preventive health measures and early intervention strategies.
- Established annual health fairs where employees could receive free screenings, learn about relevant health topics, and connect with local providers.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Medical Laboratory Technician/Medical Assistant
Airpark Medical Clinic
Philadelphia, MS, USA
01.1999 - 09.2017
- I held a position as a Medical Laboratory Technician for a large Medical Family Practice Clinic.
- My responsibilities included testing and analyzing body fluids to aid in the diagnosis of illnesses and diseases.
- Operated laboratory equipment used automated equipment that analyzes multiple samples at the same time.
- I also recorded data from medical tests and entered results into patient's medical records.
- Provider Medical Assistant for 3 years.
- Other responsibilities included purchasing supplies to maintain the functionality of the clinic and performed numerous office responsibilities.
- Operated and maintained laboratory equipment, ensuring optimal performance and safety compliance.
- Trained new staff on laboratory procedures and safety protocols to enhance team efficiency.
- Implemented quality control measures to ensure accuracy in test results and reduce errors.
- Streamlined workflow processes, improving turnaround times for laboratory testing services.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
Sales Associates
Victorian Lady Gift Shop
Philadelphia, MS
03.1998 - 08.2001
- Increased customer satisfaction through effective product knowledge and personalized service.
- Developed promotional displays to enhance visual merchandising and drive sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Graduate -
Neshoba Central High School
05-1996
Associates of Arts Degree - Medical Laboratory Technology
Meridian Community College
01-1999
Attended - undefined
East Central Community College
05-1997
Skills
- Leadership experience
- Problem-Solving
- Computer proficiency
- Communication skills
- Organizational skills
- Attention to detail
- Creativity
- Customer Service
- Decision making
- Empathetic
- Multi-tasking
- Work Ethic
- Time Management
- Self-Motivation
- Loyal
- Marketing/Sales
Personal Information
- Title: Occupational Wellness Manager/Marketing
- Availability: Foley/Gulf Shores area
Timeline
Youth Leadership (Part-Time)
Sandtown Church
01.2020 - Current
Occupational Wellness Manager/Marketing
Neshoba General Hospital
09.2017 - Current
Medical Laboratory Technician/Medical Assistant
Airpark Medical Clinic
01.1999 - 09.2017
Sales Associates
Victorian Lady Gift Shop
03.1998 - 08.2001
Associates of Arts Degree - Medical Laboratory Technology
Meridian Community College
Attended - undefined
East Central Community College
Graduate -
Neshoba Central High School