Mandy Davenport
Ladonia
Summary
Dedicated Office Assistant, and also cross trained throughout the office doing multiple jobs. Personable with proven history of improving effectiveness of workplace communication and organization skills. Computer-literate adapts quickly to new software and programs. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Assistant
Symbios Integrative Health
02.2021 - Current
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Greeted patients and provided required paperwork to facilitate services.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Generated reports and logged patient information for reliable records.
- Provided educational documents and pamphlets to patients.
- Followed up with insurance companies to secure timely payment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Also, Cross Trained in different areas of office.
- Utilized portable diagnostic assessment equipment.
- Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
Education
GED -
Royse City High School
Royse City, TX05.2003
Skills
- Patient Demographics
- Appointment Coordination
- Computer Proficiency
- Documentation and Recordkeeping
- Call Transfers
- Administrative Duties
- Team Leadership
- Regulatory Documentation
- Follow-Up Skills
- Adaptable and Flexible
- Patient Charting
- Managing Patient Records
- Patient Referral
- Teamwork and Collaboration
- Answer Telephones
- Spreadsheet Tracking
- Office Supplies and Inventory
Certification
- Certificate: Course For Diversity, Symbios Integrative Health - 02/10/2023
- Certificate: Course For Sexual Harassment, Symbios Integrative Health - 11/01/2022
- Certificate: Course For HIPAA, Symbios Integrative Health - 11/01/2022
Timeline
Office Assistant
Symbios Integrative Health
02.2021 - Current
GED -
Royse City High School
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