Mandy DeLancey
Norfolk,NE
Summary
Professional in supported living sector, prepared to excel in providing compassionate care. Combined with my marketing background and business ownership, I have extensive experience in the areas needed to excel in the Senior Living Sales Consultant position.
Overview
21
21
years of professional experience
Work History
Owner
Yappy Hour Treats Devour
11.2021 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Implement marketing strategies to increase brand awareness and attract new customers.
- Organize and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Elevate brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interact well with customers to build connections and nurture relationships.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
Purchasing Assistant
Northeast Community College
01.2010 - Current
- Maintain consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintain accurate records of purchases, pricing, and documentation for audit purposes.
- Establish and manage supplier and vendor relationships.
- Verify receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepare purchase orders accurately and follow up with suppliers to confirm receipt and delivery schedules.
- Resolve discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Maintain complete documentation and records of all purchasing activities.
- Process purchase orders and invoices in accordance with company procedures.
- Maintain documentation for all purchases.
- Accept and process supply requests from staff, and place orders per procedures.
- Conduct research, identifying potential vendors and better pricing options.
Supported Living Services Provider
Integrated Life Choices
05.2006 - Current
- Assist my client in building a network of community relationships that fostered opportunities for social growth and inclusion by opening my home to this individual.
- Improve quality of life for my client through consistent monitoring and adjustment of individual support plans.
- Support individual in developing social skills by facilitating community integration opportunities and organizing group outings.
- Provide transportation to appointments, ensuring punctuality while prioritizing client safety during transit.
- Maintain open lines of communication with his team, keeping them informed about their loved one's progress and any concerns that arose during service provision.
- Collaborate with interdisciplinary teams to ensure comprehensive support for individual with disabilities.
- Enhance client independence by developing and implementing personalized goal plans.
- Promoted self-advocacy among client, empowering him to make informed decisions regarding his personal lives and care plans.
- Provide compassionate care, effectively addressing the unique needs of him in a supported living environment.
- Manage medication administration accurately and responsibly according to his individualize care plan and regulatory guidelines.
- Provide compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transport client to and from medical appointments with safety and efficiency.
- Record status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant Manager of Residential Homes
Mosaic
08.2003 - 05.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
Education
Bachelor of Science - Marketing Management
Wayne State College
Wayne05-2003
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Reliability
- Professionalism
- Time management abilities
- Business marketing
- Hiring and staffing
- Program creation and implementation
- Purchasing and planning
- Multitasking
- Communication
Timeline
Owner
Yappy Hour Treats Devour
11.2021 - Current
Purchasing Assistant
Northeast Community College
01.2010 - Current
Supported Living Services Provider
Integrated Life Choices
05.2006 - Current
Assistant Manager of Residential Homes
Mosaic
08.2003 - 05.2006
Bachelor of Science - Marketing Management
Wayne State College
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