Mandy Dicks
Yulee,FL
Summary
To obtain employment in the medical field with an organization where I may utilize my medical skills, knowledge and experience while contributing to the success of the organization.
Demonstrates ethical behavior. Practices within the scope of education, training and personal capabilities. Maintains confidentiality. Works as a team member. Treats all patients and families with empathy and impartiality. Uses proper telephone etiquette. Uses medical terminology appropriately. Performs first-aid and CPR.
Overview
14
14
years of professional experience
Work History
Referral Coordinator/Office Coordinator
Wolfson Children Hospital- Pediatric Cardiology
10.2019 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled patient's for office visits and fetal echocardiograms
- Coordinated events within the department
- Maintained great office work flow
- Answered calls from families and help with visit/insurance problems.
- Help with admin and clinical task in the office
Patient Financial Rep
Baptist Health
09.2017 - 10.2019
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
CNA
Wolfson Children Hospital
07.2016 - 06.2017
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
St. Vincent Riverside
12.2013 - 05.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Child Care Teacher\Front Office
Early Impressions
04.2012 - 06.2013
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Pt Tech\Front Office
Advance Rehabilitation
08.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Helped patient's with their daily therapy routines
- Assisted the Physical Therapist with patients
Education
CNA Licenses -
TFN
Jacksonville, FLMedical Assistant Certificate -
United Education Institute (UEI)
Jacksonville, FLHigh School Diploma -
Ellenwood Academy
Skills
- Patient Scheduling
- Follow-up Coordination
- Epic Systems
- Basic Life Support for Health Care Providers (BLS)
- Special events planning
- Room Setup and Breakdown
- Insurance Verification
- Medical Terminology
- Notetaking and documentation
- Patient Safety
Skills
Vital Signs, CPR and first aid (adult/infant), Venipuncture, injections, spirometry, audiometry, Phlebotomy, aseptic, EKG, autoclaving, suture/bandaging, Blood draw, pregnancy tests, pap smears, Infection control, Preparation and maintaining of examination and treatment areas, Mouth Care, Feeding Patient, Personal Hygiene, Patient Registration, Obtaining Insurance Authorization, Medical front/back office, Patient charting, ICD-9 coding, intake procedures,assist patient and family through treatment, appointment setting, Medical managing, medical terminologies, insurance verification, MS work, Excel, medical processing softwares, Record management, general filing, Hemoccult, hematorcrit, blood smear, gram stain, microscopic slides, Glucometer, hemoglobin and urinalysis, scheduling patient's, insurance verification, planning/coordinating events, assist with clinical task, obtaining referrals
References
- Cindy Lloyd, (850)428-3177
- Ali Hartman, (904)616-5102
- Ruby Lara, (904) 887-5558 Office (904)202-8164
- Debbie Crews, (904) 545-6371
Timeline
Referral Coordinator/Office Coordinator
Wolfson Children Hospital- Pediatric Cardiology
10.2019 - Current
Patient Financial Rep
Baptist Health
09.2017 - 10.2019
CNA
Wolfson Children Hospital
07.2016 - 06.2017
CNA
St. Vincent Riverside
12.2013 - 05.2016
Child Care Teacher\Front Office
Early Impressions
04.2012 - 06.2013
Pt Tech\Front Office
Advance Rehabilitation
08.2010 - 01.2012
CNA Licenses -
TFN
Medical Assistant Certificate -
United Education Institute (UEI)
High School Diploma -
Ellenwood Academy
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