Mandy Douglas
Medford
Summary
Results-oriented professional skilled in accurate money handling, safe food practices, and effective communication. Experience in training new team members and enhancing customer satisfaction through exceptional service.
Overview
11
11
years of professional experience
Work History
Deli Associate
B&C Market
01.2025 - 10.2026
- Prepared deli products to meet customer requests and maintain product freshness.
- Assisted customers with product selection, providing knowledgeable recommendations and enhancing service experience.
- Operated slicers, scales, and other deli equipment safely and efficiently to ensure consistent quality.
- Maintained cleanliness of workstations and adherence to food safety regulations during daily operations.
- Trained new hires on deli procedures, ensuring compliance with safety standards and operational protocols.
Office Assistant
Sutter Coast Hospital
10.2018 - 08.2020
- Organized and maintained office files, improving retrieval efficiency.
- Assisted in scheduling appointments, enhancing calendar management for team members.
- Coordinated communication between departments, fostering collaboration and information flow.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Conducted insurance verification to ensure accurate patient coverage and minimize claim denials.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
Dietary Aide
Sutter Coast Hospital
01.2018 - 10.2018
- Prepared and served meals according to dietary guidelines and patient needs.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with dietitians to ensure accurate meal delivery for special dietary requirements.
Server
Apple Peddler Restaurant
05.2015 - 09.2017
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining a smooth dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu items, service standards, and POS system operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Lucky 7 Casino
04.2016 - 04.2017
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Del Norte High School
Crescent City, CASkills
- Food safety
- Cleaning and sanitizing
- Safe food handling practices
- Customer engagement
- Workplace safety
- Stock rotation
- Cleanliness and sanitation
- Accurate money handling
- Knife handling skills
- Allergen awareness
- Product presentation
- Order taking accuracy
- Register operations
- Meat slicing expertise
- Equipment safety
- Beverage preparation
Timeline
Deli Associate
B&C Market
01.2025 - 10.2026
Office Assistant
Sutter Coast Hospital
10.2018 - 08.2020
Dietary Aide
Sutter Coast Hospital
01.2018 - 10.2018
Server
Lucky 7 Casino
04.2016 - 04.2017
Server
Apple Peddler Restaurant
05.2015 - 09.2017
High School Diploma -
Del Norte High School