Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Mandy Eamello

Springfield,OR

Summary

Dynamic Senior Collections Specialist with Steel Lending Group LLC, skilled in debt negotiation and recovery. Proven track record in developing effective collection strategies and fostering strong customer relationships. Expertise in credit card processing and regulatory compliance, combined with exceptional communication skills, driving timely payment resolutions and enhancing overall collections performance.

Overview

7
7
years of professional experience

Work History

Senior Collections Specialist

Steel Lending Group LLC
Springfield, OR
01.2023 - 10.2024
  • Facilitated credit card payment processing via online portal system.
  • Drafted correspondence for overdue account notifications and other related communication.
  • Negotiated repayment plans with customers as needed.
  • Conducted regular reviews of internal policies and procedures related to collections activities.
  • Developed and maintained relationships with customers to facilitate collections process.
  • Attended weekly meetings with senior management team to discuss progress on outstanding debts.
  • Maintained accurate records of customer interactions in collections database.
  • Researched customer accounts to ensure accuracy of billing information.
  • Provided guidance and training to junior staff members in the Collections Department.
  • Reviewed delinquent accounts and initiated contact with customers to collect payment.
  • Ensured timely collection of payments by phone, email, or mail.
  • Prepared detailed reports on accounts receivable status for management review.
  • Developed collection methods to achieve or exceed company financial goals.
  • Updated account status and maintained accurate records of all collection activities.

Collections Representative

Professional Credit Service
Springfield, OR
12.2017 - 03.2023
  • Utilized skip tracing techniques to locate hard-to-find debtors.
  • Monitored delinquent accounts to ensure timely payment resolution.
  • Contacted customers to discuss and resolve past due accounts.
  • Negotiated repayment terms with customers per company policy.
  • Processed payments received via mail, phone, or online transactions.
  • Maintained a comprehensive database of customer contact information and payment history.
  • Assisted customers in understanding rights under applicable laws and regulations.
  • Handled irate customers professionally to achieve performance targets.

Education

Some College (No Degree) - Biology

Irvine Valley College
Irvine, CA

Skills

  • Credit card processing and payment acceptance
  • Debt negotiation and recovery
  • Collections management and strategy
  • Skip tracing and tracking
  • Regulatory and legal compliance
  • Relationship building and account review
  • Communication skills and dispute resolution
  • Call center experience and outbound calling
  • Payment plan coordination and reconciliation
  • Data entry efficiency and database management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Collections Specialist

Steel Lending Group LLC
01.2023 - 10.2024

Collections Representative

Professional Credit Service
12.2017 - 03.2023

Some College (No Degree) - Biology

Irvine Valley College

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Mandy Eamello