Summary
Overview
Work History
Education
Skills
Timeline
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Mandy Eisenbeis-Mackey

Mandy Eisenbeis-Mackey

Lodi,CA

Summary

Highly organized and effective patient services representative with a strong history of medical office operations and fulfilling role responsibilities. Skilled at providing patient outreach and communications with a particular ability to diffuse complaints and calm concerns. Compassionate toward all communities and diverse groups, that often leads to a healthier, happier patient when they know you care about their needs.

Overview

23
23
years of professional experience

Work History

MediTech
  • Technology
  • Billing and coding
  • Patient charting
  • Insurance eligibility verifications

Lead Patient Access Representative

Adventist Health Lodi Memorial Medical Center
08.2013 - Current
  • Preadmission registration, including insurance eligibility and authorizations
  • Patient care order entry (Cerner Tech) Surgical admissions
  • Cash drawer reporting and balancing
  • Coordinating daily activities and management of patient and outpatient access services, such as pre-reg, registration, admissions, revenue cycle collections. Assumes responsibility for communication systems within departments.
  • Provides guidance to staff within latitude of established work area and policies.
  • Works on assignments that are considerably difficult requiring judgement in resolving issues or making recommendations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Aperek supply ordering, with Office Depot supply orders as well


Secretary Support Asst

Joseph's Medical Center
04.2007 - 07.2013
  • Patient care order entry (Meditech and Allegro EHR)
  • High Volume telephone and emergency vehicle radio traffic
  • Admissions from ER to Floors
  • Chart tear downs
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Arranging of patient transfers by ground and air ambulance

Room Support

St. Joseph's Medical Center
01.2001 - 04.2007
  • Direct patient care in preoperative, intraoperative, and post operative care
  • Maintain anesthesia supplies and equipment
  • Room Turnovers between surgical cases
  • Operating room preparation and decontamination

Education

MTI -

ASST, BUSINESS COLLEGE
STOCKTON, CA
1995

Skills

  • Cerner Technology (superuser)
  • Microsoft Office proficiency
  • Strong interpersonal skills
  • Medical terminology
  • Revenue cycle
  • One note within Teams for office updates, logs
  • Cpr/First aid qualified Exp 2024
  • Service Excellence trained Fall 2017
  • Recent member of Naham

Timeline

Lead Patient Access Representative

Adventist Health Lodi Memorial Medical Center
08.2013 - Current

Secretary Support Asst

Joseph's Medical Center
04.2007 - 07.2013

Room Support

St. Joseph's Medical Center
01.2001 - 04.2007

MediTech

MTI -

ASST, BUSINESS COLLEGE

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Mandy Eisenbeis-Mackey