Mandy Fosness
East Grand Forks,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
TLC Cleaning
08.2021 - 03.2023
- I was a customer services specialist serving three locations in North Dakota and Minnesota
- Conduct interviews and perform employee onboarding duties
- Track and connect with all incoming leads
- Meet with all commercial clients to discuss their needs and provide detailed estimates
- Responded to customer requests for products, services, and company information through calls, emails, text messages, Google, and several social media platforms
- In times of short staffing, I will join a team to clean homes
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded proactively and positively to the rapidly changing schedules of 50 employees and over 650 customers
Cleaning Technician
Puck's Commercial Cleaning
08.2020 - 04.2021
- I followed my schedule and duties on a smart phone to clean and stock a variety of commercial properties throughout town
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Organized and used industrial cleaning products following strict safety procedures.
Operations Supervisor
Merry Maids
04.2014 - 02.2020
- With the Merry Maids franchise, I began as a cleaning technician before being promoted through the ranks to a supervisor, trainer, and Operations Supervisor
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 50 employees
- Tracked inventory and ordered stock
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency
Daycare Provider
Self employed
04.2016 - 04.2019
- Offered top-notch care to 7+ children at once, ranging in age from 0 to 8
- Managed client data, maintained accurate financial records, and ensured compliance with relevant regulations
- Enforced rules and managed behavior through developmentally appropriate discipline
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Introduced children to educational games and activities to boost learning
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Participated in mandatory professional development activities
Shift Supervisor
Pizza Hut
11.2008 - 05.2016
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources, and monitored team performance
Education
Associate of Applied Science - Human Resources Management
Dakota College At Bottineau
05-2025
Skills
- Microsoft Office Suite
- Payroll
- Conduct interviews
- Onboarding
- Training
- Salesforce
- Complaint resolution
- Senior leadership support
- Regulatory compliance
Timeline
Customer Service Specialist
TLC Cleaning
08.2021 - 03.2023
Cleaning Technician
Puck's Commercial Cleaning
08.2020 - 04.2021
Daycare Provider
Self employed
04.2016 - 04.2019
Operations Supervisor
Merry Maids
04.2014 - 02.2020
Shift Supervisor
Pizza Hut
11.2008 - 05.2016
Associate of Applied Science - Human Resources Management
Dakota College At Bottineau
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