Summary
Overview
Work History
Education
Skills
Timeline
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Mandy Foukes

Port Huron,MI

Summary

Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.

Overview

14
14
years of professional experience

Work History

Retail Personal Banker

5/3 Bank
Chesterfield, MI
10.2022 - Current
  • Educated customers on the various products and services offered by the bank.
  • Developed relationships with customers to ensure their satisfaction with banking services.
  • Provided advice to clients regarding financial decisions such as investments, loans and credit cards.
  • Resolved customer inquiries and complaints in a timely manner.
  • Identified opportunities to cross-sell additional products or services to existing customers.
  • Analyzed customer needs to recommend appropriate financial solutions for them.
  • Completed documentation for new accounts in alignment with bank policies and procedures.

Retail Store Manager

Carters Oshkosh
Utica , MI
02.2018 - 10.2022
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Supervised cash drawer balances and deposits of store receipts.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Increased store sales by cross-selling complementary items.
  • Prepared employee performance appraisals, providing actionable feedback.

Retail Store Manager

Dressbarn
Kimball , MI
01.2011 - 02.2018
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Organized and updated schedules to optimize coverage for expected customer demands.

Store Manager

Fashion Bug
Port Huron, MI
08.2014 - 02.2018
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.

Education

High School Diploma -

Eisenhower High School Mi
Washington, MI
05-1979

Business

Baker College
Port Huron, MI

Skills

  • Goal-Oriented
  • Sales proficiency
  • Credit analysis
  • Loan Processing
  • Customer Service
  • Positive Attitude
  • Relationship building and management
  • Increased revenue
  • Banking Policies and Procedures

Timeline

Retail Personal Banker

5/3 Bank
10.2022 - Current

Retail Store Manager

Carters Oshkosh
02.2018 - 10.2022

Store Manager

Fashion Bug
08.2014 - 02.2018

Retail Store Manager

Dressbarn
01.2011 - 02.2018

High School Diploma -

Eisenhower High School Mi

Business

Baker College

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Mandy Foukes