Mandy Gallaway
Stephenville
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
17
17
years of professional experience
Work History
Remote Member Service Representative
Copart
01.2024 - Current
- Understanding clients needs and offering services and support
- Focus on call resolutions
- Use company resources to gather information and offer solutions to meet customer needs
- Answer inbound member service calls
- Offer solutions that aid and facilitate a unique customer service experience
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Sales Representative
Premium
01.2019 - 01.2022
- Assisted customers with cell phone purchases
- Ran credit to ensure qualifications
- Assisted call center inquiries
- Assisted management with quarterly quotas
- Trained new associates
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Business Development Manager
Central Houston Cadillac
01.2012 - 01.2017
- Oversee all business development associate’s performance
- Audited various business development associate’s recorded phone calls to ensure the agent is representing the business professionally yet successfully
- Thoroughly and accurately verify all agents' spreadsheets of shows vs sold daily
- Tracking sales goals for the month, motivating agents, working alongside agents to successfully reach dealership goals as well as our department goals for the month
- Training new hire agents to represent the company in a professional yet successful manner
- Weekly/midweek goal meetings with BDC/Internet Sales staff
- Weekly meeting with all sales managers, GM
- Email blasts, Manufacturers Email blasts, Internet Sales Associates payroll, Managing Internet Sales Teams performance as well as hiring new associates, overseeing Internet Sales goals
- Social media management
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Business Development Associate
Ron Carter Hyundai Cadillac
01.2008 - 01.2012
- Answer all incoming leads and phone calls using MiPhone software as well as emails for each prospect
- Answer any and all questions prospect may have
- Encourage/convince each prospect to come and see our inventory
- Objective is to end the phone call with a scheduled appointment to test drive a vehicle
- Update prospects profiles with extensive notes and schedule appointments in the dealership Customer Resource Manager (CRM)
- Email each prospect their appointment confirmation, follow up with the prospect two hours before scheduled appointment to again verify they have the correct address, phone number and person to ask for upon arrival
- Follow up with prospects after the appointment to see how the visit went
- Also consult with the sales person about the visit
- Grow the business by turning prospects into guests and our guests into customers
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
Education
Associate in Science -
College of the Mainland
Texas City, TX01.2004
Skills
- Written & Oral Communication
- Problem Solving
- Organization
- Team Player
- Strong Work Ethic
- Self-Starter
- Attention to Detail
- Coachable
- Office Management
- Customer Service
- Performing Competitive Analysis Reports
- Digital Marketing
- Email Marketing
- Extensive Knowledge With Various CRM Software
- Search Engine Optimization (SEO)
- Customer Relationship Management
- Social Media Management
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Dispute resolution
- Account management
- Issue resolution
- Escalation handling
- Complaint handling
- Client education
- Service upselling
- Customer relationship management (CRM)
- De-escalation techniques
Areas Of Excellence
- Written & Oral Communication
- Problem Solving
- Organization
- Team Player
- Strong Work Ethic Self-Starter
- Attention to Detail
- Coachable
- Office Management
- Customer Service
- Performing Competitive Analysis Reports
- Digital Marketing
- Email Marketing
- Extensive Knowledge With Various CRM Software
- Search Engine Optimization (SEO)
- Customer Relationship Management
- Social Media Management
Timeline
Remote Member Service Representative
Copart
01.2024 - Current
Sales Representative
Premium
01.2019 - 01.2022
Business Development Manager
Central Houston Cadillac
01.2012 - 01.2017
Business Development Associate
Ron Carter Hyundai Cadillac
01.2008 - 01.2012
Associate in Science -
College of the Mainland
Similar Profiles
Harold ClevelandHarold Cleveland
Remote Claim Processor at CopartRemote Claim Processor at Copart
DEREK TERRYDEREK TERRY
National Account Manager at CopartNational Account Manager at Copart
Todd NealTodd Neal
Driver at CopartDriver at Copart
Sonya TorresSonya Torres
Customer Service Representative at CopartCustomer Service Representative at Copart
Rylie WolfsenRylie Wolfsen
Restaurant Waiter at SugarTree EateryRestaurant Waiter at SugarTree Eatery