Mandy Gartlan
Edwardsburg,MI
Summary
Skilled in high-volume communication and patient care, my expertise in managing urgent and detailed tasks under pressure stands out. Demonstrates exceptional organizational and interpersonal abilities, ensuring top-notch service and accuracy in fast-paced environments. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing daily tasks to ensure all work is complete in a timly manner. Positive and upbeat with strong relationship-building abilities.
Overview
18
18
years of professional experience
Work History
Rack Packer
Imagineering Finishing Technologies
04.2024 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed daily orders with expert picking and packing of shipments.
- conducts humidity testing and quality inspection on parts
Self Pay Financial Receptionist
Lee Health
04.2021 - 01.2024
- Monitoring accounts, verifying insurance and financial information
- reviewing claim and resubmitting claims when needed
- Contacting patients and employees to find a resolution on delinquent accounts.
- sending accounts to collection agency after all options have failed
Front Desk Receptionist
Dr Ramiah Krisnan
06.2006 - 05.2017
- Enhanced customer satisfaction by providing efficient and professional front desk services as the first point of contact
- Checking patients in and out , verifying demographic information and insurance
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- rooming patients ie: taking vital signs, performing EKG's, schedule testing and call prescriptions into pharmacies
- Communicating with Doctors and other staff to help maintain the best patient care
Front Desk Receptionist
United Urgent Care
01.2006 - 06.2006
- checked patients in and out , verified insurance and demographics
- Managed high-volume phone calls,
- Scheduled appointments, rooming patients, taking vitals and scheduling tests
- balancing daily close
Education
High School Diploma -
John Adams High School
South Bend, IN05.1994
Skills
- Warehouse Safety
- Quality Inspection on incoming and outgoing orders
- Efficient Racking and Packing of orders
- Monitoring accounts , verifying insurance
- Reviewing claims and resubmitting to insurance
- Multi-Line Telephone Systems
- sending accounts to collection after all options have failed
- EPIC EMR
Timeline
Rack Packer
Imagineering Finishing Technologies
04.2024 - Current
Self Pay Financial Receptionist
Lee Health
04.2021 - 01.2024
Front Desk Receptionist
Dr Ramiah Krisnan
06.2006 - 05.2017
Front Desk Receptionist
United Urgent Care
01.2006 - 06.2006
High School Diploma -
John Adams High School
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