Mandy Gibson
Little Rock,Arkansas
Summary
Dynamic administrative professional with a proven track record at Homeinstead Senior Care, excelling in customer service and office administration. Leveraged expert data entry skills and time management to enhance operational efficiency and client satisfaction. Demonstrated ability to maintain confidentiality and foster strong relationships, contributing to a 20% increase in client retention.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Homeinstead Senior Care
01.2024 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Senior Chaplain
Market Place Ministries
05.2023 - Current
- Facilitated interfaith dialogue events, promoting understanding and respect among diverse religious communities.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Led programs such as worship, study, fellowship, and service opportunities.
- Comforted family members, offered attentive listening and high level of emotional support.
Secretarial Assistant
Mitchell Trucking
09.2020 - 05.2022
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Assisted with event planning tasks such as coordinating venues, catering services, and invitations for company functions.
Customer Service Representative
Walmart Super Center
10.2008 - 09.2020
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Arkansas High School Diploma - General
Baptist Health Adult Education
Little Rock Arkansas 01.2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Word
Timeline
Administrative Assistant
Homeinstead Senior Care
01.2024 - Current
Senior Chaplain
Market Place Ministries
05.2023 - Current
Secretarial Assistant
Mitchell Trucking
09.2020 - 05.2022
Customer Service Representative
Walmart Super Center
10.2008 - 09.2020
Arkansas High School Diploma - General
Baptist Health Adult Education
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