Mandy Gotthardt
Troy,OH
Summary
Desires a role that fosters learning and advancement in career trajectory
Overview
22
22
years of professional experience
Work History
Personal Banker
JP Morgan Chase
01.2018 - Current
- Exhibiting strong customer service skills; presenting products and services while proactively educating clients on utilizing available access channels
- Collaborating with partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for clients
- Opening new accounts and assisting with Teller transactions as needed
Quality Control Technician
Penta Gear Metrology
01.2017 - 01.2018
- Maintaining quality assurance; product testing, recording and analyzing results
- Employing gear design techniques to optimize gear strength, size, and noise level
- Determining manufacturing parameters by utilizing reverse engineering
- Evaluating quality of gage to determine certification
Business Development & Sales
Awards of Excellence
01.2016 - 01.2017
- Marketing and promoting products to client base
- Creating a rapport with consumers via personal sales calls to business sites regularly
- Researching organizations to identify new leads and markets
- Developing quotes and proposals in order to profitably sell products and services
Center Consultant
FedEx Office
08.2015 - 04.2016
- Guiding customers through Center’s business, including: print, signs/graphics, shipping
- Leading store retail duties; utilize floor plans to best present store products
- Operating store shipping center according to corporate policies and procedures
Bartender
Spitfire & Oscar’s
01.2004 - 2015
- Managed financial transactions and Point of Sale system to ensure accuracy.
- Oversaw cash flow and account balances for optimal financial operations.
- Executed monthly marketing campaigns and product promotions to increase customer engagement.
- Coordinated special events, benefits, and private parties to strengthen community relations.
Skills
- Effective relationship management
- Collaborative teamwork
- New customer development
- Upselling skills
- Independent work ethic
- Task prioritization
Timeline
Personal Banker
JP Morgan Chase
01.2018 - Current
Quality Control Technician
Penta Gear Metrology
01.2017 - 01.2018
Business Development & Sales
Awards of Excellence
01.2016 - 01.2017
Center Consultant
FedEx Office
08.2015 - 04.2016
Bartender
Spitfire & Oscar’s
01.2004 - 2015