Mandy Gowen

• Developed strong relationships with rural customers through consistent communication and exceptional service quality.
• Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
• Handled accurate cash payments for postage and incurred fees.
• Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.

• Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
• Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
• Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
• Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Answered customer questions about product availability and shipment times.
• Maintained clean and organized work environment to maintain customer safety.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.

Admit/Discharge clients

Emailed COO and CEO weekly finance reports

Typed up paperwork for clients charts

Set/booked appointments for clients to see nurse/doctor

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Screened applicant resumes and coordinated both phone and in-person interviews.

• Implemented creative solutions to address store-specific challenges in merchandising layout and organization.
• Established strong relationships with vendors, negotiating favorable terms for product delivery and returns.
• Developed comprehensive knowledge of products within assigned departments, becoming a trusted resource for customers seeking assistance or recommendations.
• Spearheaded storewide initiatives to improve overall appearance and cleanliness, enhancing the shopping experience for customers.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.