Mandy Greene
Jacksonville,FL
Summary
Goal-driven and proactive professional with experience in operations management and compliance, seeking a position to leverage skills in risk identification, analysis, and mitigation to contribute to the security and success of Deutsche Bank.
Overview
21
21
years of professional experience
Work History
Know Your Client (KYC) Analyst
Deutsche Bank
08.2023 - Current
- Responsible for analyzing KYC documentation while preparing clear and well-documented Client file in line with Deutsche Bank KYC standards.
- Knowledge of KYC event types including New Client Adoptions, Periodic Reviews, Non-client adoptions and Name List Screenings.
- Accountable for identifying risk factors and taking appropriate actions that are in line with regulatory standards and jurisdictions.
- Successfully operates in an environment of strict adherence to policy and procedures to achieve accurate and timely client onboarding.
- Team player mindset and ability to collaborate effectively across diverse stakeholder groups.
Real Estate Transaction Manager
The Greene Group
11.2020 - 08.2023
- Coordinated all aspects of the real estate transaction process from purchase contract to close.
- Successfully supervised over $30 million in closed real estate transactions for 2020-2023.
- Facilitated communication between all parties involved in transactions including listing and selling agents, brokers, title companies, asset managers, lenders, and inspectors.
- Ensured all parties had executed relevant and required documents necessary for broker compliance.
Mortgage Operations Manager
PNC Bank
04.2015 - 10.2020
- Increased average monthly File Prep production 120% to goal by removing process redundancies.
- Reengineered Verification of Employment team process by reducing internal handoffs from seven to three events.
- Transitioned team SharePoint production tracking to more efficient Tableau dashboard and reporting.
- Appointed to oversee multiple risk mitigation audits due to internal Reg Z fee timing failures.
- Prepared formal procedures and Tableau reporting requirements for Reg Z audit review process.
- Led regular due diligence reviews of Reg Z audit controls to ensure stop harm effectiveness while passing all internal risk testing.
Mortgage Closing Supervisor
PHH Mortgage Corporation
04.2003 - 08.2014
- Effectively managed a team of Mortgage Closing Specialists while assisting with the management of the Loan Closing Department.
- Participated in the interviewing, candidate selection and coaching of new collaborators.
- Prioritized loan closing volume, and inbound phone queues to exceed service level agreements.
- Worked directly with Merrill Lynch and Goldman Sachs client groups to ensure all closing documents were accurate and within required guidelines.
Education
Bachelor of Science - Business Administration
Florida State College
Jacksonville, FL05.2018
Skills
- Know Your Customer
- Enhanced Due Diligence
- Sanctions Screening
- Research abilities
- AML Compliance
- Staff Training and Development
- Regulatory Compliance Knowledge
- Business process reengineering
Timeline
Know Your Client (KYC) Analyst
Deutsche Bank
08.2023 - Current
Real Estate Transaction Manager
The Greene Group
11.2020 - 08.2023
Mortgage Operations Manager
PNC Bank
04.2015 - 10.2020
Mortgage Closing Supervisor
PHH Mortgage Corporation
04.2003 - 08.2014
Bachelor of Science - Business Administration
Florida State College
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