Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mandy Grosky

Canton,SD

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Food Service Director

Lunchtime Solutions
Canton, SD
10.2022 - Current
  • Scheduled staff shifts and managed payroll records for hourly employees.
  • Developed and implemented menus that met nutritional guidelines and customer preferences.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Monitored inventory levels to ensure that adequate supplies were available at all times.
  • Maintained accurate records of sales, labor costs, food costs, and waste management data.

Bakery Manager

Hy-Vee
Sioux Falls, SD
04.2013 - 10.2022
  • Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Planned promotional activities such as discounts or special offers to attract customers.
  • Provided guidance and support when needed during peak periods of production activity.
  • Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.

Baker

Glens Food Center
Luverne, MN
06.2012 - 04.2013
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Packaged finished products into boxes or containers for delivery or sale in store.

Collections/Customer Service Representative

Total Card Inc.
Sioux Fals, SD
09.2009 - 05.2012
  • Used computer systems and software packages to input, access or store information.
  • Monitored overdue accounts using automated information systems.
  • Followed up regularly with debtors until full balance is paid off.
  • Reviewed and analyzed individual customer situations to recommend payment plans.
  • Provided customer service to resolve issues related to overdue accounts.

Education

Diploma - Culinary Arts

Mitchell Technical College
Mitchell, SD
05-2012

High School Diploma -

Canton High School
Canton, SD
05-2007

Skills

  • Communication skills
  • Time management
  • Customer service
  • Menu development
  • Inventory management
  • Conflict resolution
  • Staff leadership
  • Attention to detail
  • Food safety management
  • Problem-solving
  • Data entry

Certification

  • ServSafe Certified
  • Familiar with Microsoft Programs
  • Date Entry into Spreadsheets

Timeline

Food Service Director

Lunchtime Solutions
10.2022 - Current

Bakery Manager

Hy-Vee
04.2013 - 10.2022

Baker

Glens Food Center
06.2012 - 04.2013

Collections/Customer Service Representative

Total Card Inc.
09.2009 - 05.2012

Diploma - Culinary Arts

Mitchell Technical College

High School Diploma -

Canton High School

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