Microsoft Office
Mandy Hansen
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
11
11
years of professional experience
Work History
Account Manager/Data Entry
Westhouse Insurance Agency
01.2019 - 10.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Streamlined account management processes, reducing response times and improving client service quality.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Receptionist
Hudsonville Vision Care
01.2018 - 01.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Receptionist
West Michigan Surgical Specialists
01.2016 - 01.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Answered phone calls and messages for 12 different General Surgeons medical facility, scheduling appointments, and handling patient inquiries.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Children's Ministry Coordinator
Holy Cross Lutheran Church
01.2013 - 01.2016
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Identified and recruited potential volunteer workers.
- Trained and supervised religious education instructional staff.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Manistee High School
Manistee, MISkills
- Strong attention to detail
- Optimistic mindset
- Client relations management
- Accurate data entry
- Proficient time management
- Effective problem-solving skills
- Transaction management
- Administrative support
- Efficient appointment coordination
- Analytical problem-solving skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursWork from home option4-day work weekPersonal development programsCareer advancementCompany Culture401k matchSoftware
Google Workspace
Survey Monkey
Social Media Platforms
Quote
"Persistence and resilience only come from having been given the chance to work through difficult problems."
Gever Tulley
Languages
English
Native or Bilingual
Interests
Spending quality time with my husband and daughters
Making new memories with my friends
Long walks/adventurous hikes/running
Lifting weights and kickboxing
Time at the beach
Camping/Traveling
Timeline
Account Manager/Data Entry
Westhouse Insurance Agency
01.2019 - 10.2023
Receptionist
Hudsonville Vision Care
01.2018 - 01.2019
Medical Receptionist
West Michigan Surgical Specialists
01.2016 - 01.2018
Children's Ministry Coordinator
Holy Cross Lutheran Church
01.2013 - 01.2016
High School Diploma -
Manistee High School
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