Mandy Harrison

• Followed appropriate procedures to minimize patient's exposure to radiation.
• Measured patient spirometry.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Empowered patients through education on self-management techniques for chronic conditions.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Facilitated patient education on treatment plans and medications, improving understanding and compliance.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Implemented patient education program on preventative care, enhancing community health awareness.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Prepared lab specimens for diagnostic evaluation.
• Taught patients about medications, procedures, and care plan instructions.
• Oriented and trained new staff on proper procedures and policies.
• Measured patient pulse oximetry.

Patient care

Vital signs

Phlebotomy

Administer vaccines, therapeutic injections.

Ekg

Schedule appointments

Triage patient calls, send in medications to pharmacies

Practiced Hipaa and Osha compliance

Update patient medical records

Ensure ordering of testing needs as well as referrals to appropriate facilities and providers

Organized and facilitated COVID operations such as COVID testing, vaccinations, and therapeutic and prophylactic infusion schedules.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Evaluated customer needs and feedback to drive product and service improvements.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Helped meet changing demands by recommending improvements to business systems or procedures.