Mandy Hayes
Greenwich,OH
Summary
At ViaQuest Behavioral Health, I honed my expertise in behavioral/therapeutic interventions and active listening, significantly enhancing client care. My adeptness at fostering collaborations and streamlining processes led to marked improvements in treatment outcomes. I excel in creating personalized care plans, demonstrating exceptional adaptability and a commitment to mental health advocacy.
Driven and compassionate professional with natural ability to build rapport and provide support in challenging situations. Well-versed in mental health principles and case management techniques, including assessment and crisis intervention. Committed to fostering positive outcomes and improving lives of individuals through effective case management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager
ViaQuest Behavioral Health
07.2023 - Current
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
- Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
- Evaluated program effectiveness regularly using outcome measurements tools allowing continuous improvement of services provided.
- Established positive rapport with clients to foster trust and promote engagement in their treatment process.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
Data Entry
Insight Global
02.2021 - 02.2022
- Facilitated timely completion of projects with accurate data entry, proofreading, and editing tasks.
- Ensured accurate recordkeeping with diligent data entry and document management tasks.
- Maintained strict confidentiality while handling sensitive client information during the data entry process.
- Supported team members with data entry tasks for timely completion of projects.
- Streamlined data entry processes for enhanced efficiency and productivity.
Legal Administrative Assistant/Client Services Coordinator
Butcher Elder Law
09.2019 - 11.2020
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Scheduled and coordinated meetings between legal teams and clients.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Helped with intake of new clients and materials by setting up files and documenting important information.
Administrative Assistant
Signature Health
06.2018 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ07-2016
Bachelor of Science - Psychology
Colorado Christian University
Denver, CO05-2014
Skills
- Behavioral/therapeutic interventions
- Care plan assessment/treatment planning
- Clinical documentation
- Mental health care
- Client advocacy
- Active listening
- Family support
- Stress management
- Problem-solving abilities
- Time management
- Adaptability and flexibility
- Multitasking
- Effective communication
Certification
- CPR/AED Certification
Timeline
Behavioral Health Case Manager
ViaQuest Behavioral Health
07.2023 - Current
Data Entry
Insight Global
02.2021 - 02.2022
Legal Administrative Assistant/Client Services Coordinator
Butcher Elder Law
09.2019 - 11.2020
Administrative Assistant
Signature Health
06.2018 - 09.2019
- CPR/AED Certification
Master of Science - Psychology
Grand Canyon University
Bachelor of Science - Psychology
Colorado Christian University
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