MANDY Hayes
Fort Worth,TX
Summary
Dynamic professional with extensive experience at North Texas Amusement, excelling in troubleshooting and diagnostics. Proven ability to enhance operational efficiency through preventive maintenance and strong problem-solving skills. Adept at training teams and fostering customer relationships, ensuring compliance and safety in all maintenance activities.
Overview
20
20
years of professional experience
Work History
Addendent Tech
North Texas Amusement
12.2014 - 12.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
Head Bartender
Starlight Lounge
07.2004 - 06.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Closed out cash register and prepared cashier report at close of business.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma - Basics
05.2004
Skills
- Regulatory compliance
- Distribution of goods
- Project Support
- Inventory oversight
- Troubleshooting and Diagnostics
- User training
- System troubleshooting
- Extensive organizational skills
- Mechanical aptitude
- Team Training
- Customer interaction
- File and record maintenance
- Critical thinking
- Enterprise Resource Planning (ERP) Software
- Computer-assisted diagnostics
- System Tests
- Relationship building
- Preventive Maintenance
- Problem-solving
- Works Well Under Pressure
- Issue resolution
- Deadline oriented
- Repair services
- Written/Verbal communication
- Data analysis
Timeline
Addendent Tech - North Texas Amusement
12.2014 - 12.2024
Head Bartender - Starlight Lounge
07.2004 - 06.2014
Weatherford High School - High School Diploma, Basics