Mandy Henley
Jackson,TN
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure. Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients.
Overview
16
16
years of professional experience
1
1
ACLS
1
1
BLS
1
1
RN License
Work History
Clinical Manager
Maxim Healthcare Services
09.2021 - Current
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Leveraged data analytics to track key performance indicators and inform ongoing process improvement efforts in the clinical setting.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implemented new policies and educated staff on changes.
- Oversaw overall operation of nursing services and patient care.
- Selected, promoted and terminated staff members.
- Managed daily operations of 110-person active roster supporting approximately 65 patients per week.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Identified areas for cost savings without compromising quality of care through regular financial analysis and budget reviews.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Optimized electronic health record usage among staff members through training sessions tailored toward maximizing system efficiencies.
Registered Nurse
Stern Cardiovascular Foundation
07.2013 - 09.2021
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Audited charts and reviewed clinical documents to verify accuracy.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Registered Nurse, Stress Lab RN
Cardiovascular Clinic of West TN
03.2012 - 07.2013
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Clinical Manager
William F. Conway, M.D, Deep South Diabetes Program
01.2009 - 03.2012
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Optimized electronic health record usage among staff members through training sessions tailored toward maximizing system efficiencies.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Oversaw overall operation of nursing services and patient care.
- Facilitate hiring of qualified office personnel by interview applicants and making recommendations for employment.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Selected, promoted and terminated staff members.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Managed daily operations of 15-person clinic supporting approximately 200 patients per week.
Immunization Nurse
Mollen Immunization Clinics
08.2008 - 12.2010
- Enhanced patient satisfaction by providing efficient immunization services in a timely manner.
- Increased clinic efficiency by maintaining accurate records of administered vaccines and patient information.
- Reduced wait times for patients through effective scheduling and coordination with other healthcare professionals.
- Ensured compliance with vaccination guidelines, contributing to an overall improvement in public health outcomes.
- Educated patients on vaccine safety and efficacy, addressing concerns and promoting informed decisionmaking.
- Maintained a safe and clean working environment, adhering to infection control protocols to prevent crosscontamination.
- Streamlined inventory management processes, ensuring adequate supplies of vaccines were always available for administration.
- Contributed to improved community health by participating in local outreach initiatives promoting immunizations and preventative care measures.
- Trained new nurses on proper immunization techniques and documentation procedures, fostering a supportive learning environment within the clinic setting.
- Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
- Educated community members about environmentally-related health issues.
- Assessed and responded to individual and community health education needs.
Registered Nurse, Step Down Unit
Baptist Memorial Hospital
06.2008 - 01.2009
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Master of Science - Nursing
University of North Alabama
Florence, ALBachelor of Science - Nursing
Maryville University of St. Louis
St. Louis, MO12.2024
Associate of Science - Nursing
Jackson State Community College
Jackson, TN05.2008
High School Diploma -
Hardin County High School
Savannah, TN05.1997
Skills
- Medical Billing
- Developing Training Programs
- Activity Coordination
- Case Management
- Patient Relationship Management
- Insurance Verification
- Managerial Experience
- Continuous Improvement
- Proficient in Microsoft Office
- Onboarding and Coaching
- Staff Development
- Regulatory Compliance
- Inventory Management
- Team Management
- Operations Oversight
- Meeting Participation
- Clinical Safety
- Compliance Oversight
- Patient Education
- Clinical Education
- Team Meetings
- Clinical Quality Improvement
- Staff Guidance
- Resource Management
- Supervisory Experience
- Patient Records Administration
- HIPAA
- Clinical Instruction
- Employee Issue Resolution
- Patient Relations
- Administrative Oversight
- Records Management
- Office Procedures
- Effective Communication
- Strategic Planning
- Training and Mentoring
- Emergency Situational Awareness
- Staff Supervision
- Decision Making
- Customer Service
- Managed Care
- Team Building
- Healthcare Administration
- Utilization Review
- Clinical Operations
- Electronic Health Records
- Problem Solving
- Clinical Leadership
- HIPAA Compliance
- Recruitment and Retention
- Clinical Documentation
- Performance Evaluation
- Medical Terminology
- Infection Control
- Organizational Skills
- Program Development
- Interpersonal Skills
- Conflict Resolution
- Employee Engagement
- Time Management
- Policy Development
Certification
- Registered Nurse, TN, 165333, 11/2024
- ACLS, American Heart Association, 02/2025
- BLS, American Heart Association, 02/2025
References
- Dr. James E. Klemis, M.D., FACC, Interventional Cardiology, Stern Cardiovascular Foundation, 901-483-4951
- Tiffany Crider, RN, Clinical Supervisor, Maxim Healthcare Services, 901-494-2772
- Katelyn Weatherly, Medical Assistant, Stern Cardiovascular Foundation, 662-209-7473
Timeline
Clinical Manager
Maxim Healthcare Services
09.2021 - Current
Registered Nurse
Stern Cardiovascular Foundation
07.2013 - 09.2021
Registered Nurse, Stress Lab RN
Cardiovascular Clinic of West TN
03.2012 - 07.2013
Clinical Manager
William F. Conway, M.D, Deep South Diabetes Program
01.2009 - 03.2012
Immunization Nurse
Mollen Immunization Clinics
08.2008 - 12.2010
Registered Nurse, Step Down Unit
Baptist Memorial Hospital
06.2008 - 01.2009
Master of Science - Nursing
University of North Alabama
Bachelor of Science - Nursing
Maryville University of St. Louis
Associate of Science - Nursing
Jackson State Community College
High School Diploma -
Hardin County High School
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