Mandy Hensley

• Worked with front desk to respond promptly to all guest requests.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Communicated repair needs to maintenance staff.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
• Managed team productivity and workflow to exceed quality standards.
• Completed schedules, shift reports, and other business documentation.
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Evaluated employee performance and developed improvement plans.
• Placed orders for housekeeping supplies and guest toiletries.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
• Managed laundry sorting, washing, drying, and ironing.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

General housekeeping duties: dust, sweep, mop, vacuum, shampoo carpets, help with rescue dogs.

• Developed strong relationships with families through open communication channels and frequent updates on their child''s wellbeing.
• Encouraged healthy habits among children by promoting proper hygiene practices and nutritional choices during meal times.
• Fostered an inclusive environment where all children felt valued, accepted, and free to express themselves openly without judgment or ridicule from others.
• Implemented positive discipline techniques to guide children''s behavior in a constructive manner.
• Supported children during transitions between activities, ensuring smooth adjustments to new situations.
• Enhanced children''s development by implementing age-appropriate activities and lessons.
• Provided exceptional care and supervision during outdoor activities, ensuring children''s safety while exploring their natural surroundings.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Improved dining experience by providing prompt, attentive service to guests.