Mandy Hesker
Rowlett,TX
Summary
Dedicated Registered Nurse with 15 years of experience and passion for delivering quality healthcare. Skilled at establishing care plans and educating patients and families. Offering caring bedside manner, patient-centric focus and expertise in discharge management.
Overview
17
17
years of professional experience
Work History
Telephonic Nurse Case Manager
OccMD
Dallas, TX
12.2022 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Collaborated with other professionals to assess client needs.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Advocated for clients to resolve medical or personal crises.
- Planned and coordinated discharge from care facility to patient's home.
- Reviewed referrals from primary care physicians or other sources for appropriateness of service levels based upon clinical criteria.
- Monitored patient progress, identified barriers, and intervened as needed.
- Assisted with coordination of transitions of care across settings including discharge planning activities.
- Facilitated timely authorizations for requested services.
Registered Nurse
Texas Health Presbyterian Hospital
Dallas, TX
06.2008 - 11.2022
- Neonatal nurse: Special Care Nursery- Taking care of preterm and severely ill infants in the hospital setting.
- Communicate with parents and Physicians on plan of care.
- Assess and prepare patients for procedures, performing initial and ongoing patient assessments.
- Advocate for patients by supporting and respecting basic rights, values and beliefs.
- Oversee patient admission and discharge processes to coordinate related paperwork.
- Assess patient needs, prioritize treatment, and gather information to make informed decisions related to patient care.
- Prioritize patient care assignments based on patient conditions to achieve optimal outcomes.
- Partner with interdisciplinary team to assess patient goals and establish treatment plans.
- Deliver compassionate care to increase comfort and psychological, social and spiritual well-being.
- Developed individualized discharge plans for patients based on their medical and psychosocial needs.
Education
Bachelor of Science - Nursing
University of Texas At Tyler
Tyler, TX05.2008
Associate of Science -
Northeast Texas Community College
Mount Pleasant, TX05.2005
Skills
- BLS CPR certified
- Patient monitoring
- Patient discharging
- Patient care planning
- Patient Evaluation
- Progress Monitoring
- Time Management
- Self-management
Timeline
Telephonic Nurse Case Manager
OccMD
12.2022 - Current
Registered Nurse
Texas Health Presbyterian Hospital
06.2008 - 11.2022
Bachelor of Science - Nursing
University of Texas At Tyler
Associate of Science -
Northeast Texas Community College