MANDY HOAGLAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Accounting Manager
CABLE DAHMER AUTOMOTIVE GROUP
07.2021 - Current
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Developed and implemented various procedures to improve accounting process.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Created and maintained financial databases for data entry, tracking and reporting.
- Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Facilitated staff development through regular training sessions on new accounting standards, software upgrades, or company-specific policies changes.
- Developed and maintained system of internal controls to prevent fraud and abuse.
- Conducted internal audits to verify accuracy and compliance with applicable standards.
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Received and processed paperwork for titles, new license plates, and renewals.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Collected taxes and fees, submitted payments and issued receipts.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Strengthened interdepartmental communication by implementing weekly meetings focused on updates in processes, challenges faced, solutions found.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Utilized various online databases and public land records to verify ownership information.
- Examined and verified [Number] titles weekly.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Collated and organized data entry documents into filing systems for easy access.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Developed data entry policies and procedures in compliance with company standards.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Created spreadsheets for more efficient recordkeeping.
- Corrected data entry errors to prevent duplication or data degradation.
- Assisted with developing data entry processes.
- Developed and implemented data entry operations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualized training plans to achieve staff readiness.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Prepared and presented supplementary learning material to support structured lessons.
- Monitored participant workflow and behaviors throughout training process.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
Marketing Specialist/ Graphic Designer/Photographer
DREAM MACHINES MOTORSPORTS
05.2020 - 07.2021
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Monitored social media questions and comments and appropriately responded.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Designed and implemented advertising and public relations activities.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Updated social media platforms with latest news and corporate details.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
- Updated customer database and generated lists and counts for direct marketing projects.
- Improved customer retention rates by designing customized loyalty programs tailored to individual needs.
- Refined product positioning based on customer feedback, resulting in increased sales conversions.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Worked closely with in-house design team to develop visuals for content.
- Administered and procured funding for new marketing programs.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Utilized data analytics tools to identify trends and fine-tune marketing strategies for optimal outcomes.
- Created customized marketing materials to increase product awareness.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Wrote engaging and successful marketing, advertising, and website copy.
- Generated reports to support development and implementation of marketing plans.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Completed final touches for projects before rollout.
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
- Provided creative direction on photoshoots to ensure alignment with overall campaign themes and objectives.
- Redesigned company website, increasing average time spent on the site by visitors and driving up conversion rates.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Offered image proofs to help clients choose best photos from shoot.
- Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Leveraged camera gear and equipment to express creative vision.
- Established a recognizable personal brand within the photography market through consistent style and quality workmanship.
- Expanded clientele base by consistently delivering top-notch imagery that showcased individuality and uniqueness of subjects.
- Scheduled studio appointments to shoot wide variety of subjects.
Parts Assistant/Motor Clothes Associate
OUTLAW HARLEY DAVIDSON
03.2019 - 05.2020
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Supported sales team by providing detailed information on available parts and accessories, helping them close deals more effectively.
- Stayed current on industry trends and new products to provide informed recommendations to customers seeking replacement parts or upgrades.
- Streamlined parts ordering process for faster service and improved customer satisfaction.
- Assisted with scheduling deliveries, ensuring timely arrival of essential parts for repair jobs and reducing downtime.
- Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organization strategies.
- Enhanced workplace safety by ensuring proper storage of hazardous materials according to regulations.
- Improved communication between departments by creating an inter-departmental request system for specific part orders.
- Expedited time-sensitive orders through efficient packaging, shipping coordination, and clear communication with delivery drivers or services involved in transportation process.
- Stocked and managed stock of parts.
- Adhered to company guidelines for performance and compliance.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Maintained organized store environment to foster pleasant shopping experiences.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Processed incoming stock and documented product information to manage inventory levels.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Assisted with visual merchandising efforts, creating cohesive and visually appealing displays that showcased current trends and inventory highlights.
- Developed loyal customer base by providing excellent customer service.
- Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues and supervisors.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of performance.
- Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Provided exceptional customer service by quickly addressing any issues or concerns, ensuring customers left the store satisfied with their shopping experience.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Handled customer inquiries and concerns professionally, providing prompt resolutions to ensure continued patronage.
- Assisted in managing inventory by conducting regular stock checks, replenishing items as needed, and processing incoming shipments.
- Adhered strictly to company policies regarding returns/exchanges while keeping customers'' best interests in mind.
- Used point-of-sale systems to process payments and check inventory levels.
- Supported loss prevention efforts by monitoring the sales floor for suspicious activity and adhering to proper security protocols during cash handling tasks.
- Participated in ongoing training sessions to stay current on fashion trends, brand offerings, and new product features.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Upsold additional products when appropriate based on individual customer desires or identified gaps within their existing wardrobe choices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Medical Office Specialist
DR. SHEMWELL PODIATRIST OFFICE
07.2017 - 03.2019
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Receptionist/Tag and Title Clerk
THOROUGHBRED FORD
10.2013 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted Missouri Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
- Developed strong professional relationships with customers, fostering trust and loyalty to the business.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Communicated with customers to resolve common title issues.
Stocker/ Cashier
WALMART
07.2010 - 10.2013
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Maintained stockroom records and generated reports for management.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Processed and packaged stock items for customer purchases.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained store assets with effective loss prevention strategies.
- Recorded daily activities for inventory control.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
KMART
05.2007 - 07.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Platte County High School
Platte City, MO05.2011
Skills
- Social Media Management
- Digital Marketing
- Customer research
- Business Development
- Time Management
- Graphic Design
- Communications management
- Project Management
- Promotional planning
- Market Trends
- Branding
- Client Needs Assessment
- Project Planning
- Customer Demographics
- Strategic Planning
- Expert in Microsoft Software
- Expert in Google Software
- Digital Media
- Team Leadership
- Customer Service
- Relationship Building
- Decision-Making
- Client Relationship Management
- Team Collaboration
- Analytical Thinking
- Computer Proficiency
- Business Needs Analysis
- Data collection processes
- Corporate Communications
- Database Skills
- Data Collection
- Expert in Adobe Software
HOBBIES
- Photograhy
- Welding
- Motorcycle & ATV riding
- Horseback riding
- Working on vehicles with husband
- Helping mother in law bake
- Playing soccer with my daughter in the backyard
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Maintained an average typing speed of 60 WPM on all assignments.
- Worked alongside corporate staffing to ensure new tasks were retrieved and completed tasks were discussed.
- Implemented new business processes
Timeline
Accounting Manager
CABLE DAHMER AUTOMOTIVE GROUP
07.2021 - Current
Marketing Specialist/ Graphic Designer/Photographer
DREAM MACHINES MOTORSPORTS
05.2020 - 07.2021
Parts Assistant/Motor Clothes Associate
OUTLAW HARLEY DAVIDSON
03.2019 - 05.2020
Medical Office Specialist
DR. SHEMWELL PODIATRIST OFFICE
07.2017 - 03.2019
Receptionist/Tag and Title Clerk
THOROUGHBRED FORD
10.2013 - 07.2017
Stocker/ Cashier
WALMART
07.2010 - 10.2013
Cashier
KMART
05.2007 - 07.2010
High School Diploma -
Platte County High School
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