Mandy Holland
Goshen,IN
Summary
Dynamic Accounts Manager at Knepp Sand & Stone, adept at enhancing client relationships and driving revenue growth through strategic upselling. Expert in cash flow management and invoicing, I streamlined processes, reducing outstanding receivables and boosting customer satisfaction. Recognized for my collaborative approach and commitment to operational efficiency.
Overview
25
25
years of professional experience
Work History
Accounts Manager
Knepp Sand & Stone
03.2020 - Current
- Managed client accounts, ensuring timely and accurate invoicing processes.
- Developed and maintained strong relationships with key clients to enhance customer satisfaction.
- Coordinated team efforts to streamline project workflows, improving operational efficiency.
- Analyzed financial reports to identify trends and recommend cost-saving measures.
- Oversaw contract negotiations, ensuring favorable terms aligned with company objectives.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Strengthened relationships with key clients, leading to increased repeat business.
- Streamlined account management processes for better organization and time management.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Conducted thorough credit assessments on potential clients, minimizing risk exposure for the company.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Implemented process improvements that increased accuracy in billing and reporting tasks.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Customer Service Representative
Knepp Sand & Stone
03.2020 - 11.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed orders efficiently, maintaining high levels of customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to streamline service processes and improve workflow.
- Maintained product knowledge to provide informed recommendations and support to customers.
- Trained new employees on company policies and best practices in customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Assistant Manager
Menards
02.2018 - 09.2019
- Assisted in training team members on store policies and customer service protocols.
- Managed daily inventory checks to ensure product availability and accuracy.
- Coordinated schedules for staff, optimizing labor efficiency during peak hours.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Resolved customer inquiries and complaints, improving overall satisfaction ratings.
- Collaborated with management on operational improvements to streamline processes.
- Supported promotional events by organizing displays and managing logistics effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Enhanced team productivity by streamlining operational processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Health Care Assistant
Visiting Angels Home Care
05.2015 - 12.2016
- Assisted clients with daily living activities, promoting independence and comfort in home settings.
- Monitored client health status, documenting changes and reporting to supervising staff for timely interventions.
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to individual client needs.
- Educated clients and families on proper medication management and safety protocols within home environments.
- Facilitated social interactions and community engagement for clients, enhancing overall quality of life through companionship.
- Implemented infection control procedures to ensure safe and hygienic conditions for client care delivery.
- Trained new team members on best practices for client interaction and support techniques, fostering a collaborative environment.
- Identified opportunities for process improvements in service delivery, contributing to enhanced operational efficiencies within care routines.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
- Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
- Enhanced team efficiency by streamlining inventory management for medical supplies.
- Coordinated with healthcare professionals to update patient records, ensuring accuracy and confidentiality.
- Participated in continuous education programs to stay updated on healthcare best practices and emerging trends.
- Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
- Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.
- Improved patient satisfaction with compassionate care and attentive listening to concerns and needs.
- Conducted health education sessions for patients, empowering them with knowledge for better health management.
- Enhanced patient comfort and safety by meticulously following hygiene protocols and assisting with daily living activities.
- Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
- Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
- Facilitated smoother patient discharge processes by preparing documents and educating patients on post-discharge care.
- Supported healthcare teams in emergency situations, demonstrating agility and readiness to respond to patient needs.
- Assisted in implementation of new healthcare protocols, leading to improved patient care processes.
- Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
- Assisted with nutritional planning, ensuring patient diets supported health and recovery goals.
- Improved patient care delivery by contributing to development of patient care plans.
- Contributed to team meetings with insights on patient care plans, ensuring unified approach to health management.
- Supported integration of technology in care practices, enhancing accuracy of patient monitoring.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of Number+ residents under long-term care.
- Delivered high-quality care to Type patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Bartender
Rex's
04.2010 - 05.2015
- Mixed and served beverages while maintaining high standards of cleanliness and organization.
- Assisted in inventory management to ensure stock levels met demand.
- Engaged with customers to provide exceptional service and foster positive experiences.
- Collaborated with team members to maintain efficient bar operations during peak hours.
- Prepared garnishes and cocktail ingredients, ensuring freshness and quality.
- Trained new staff on bar procedures, drink preparation, and customer service techniques.
- Monitored cash handling processes for accuracy and adherence to company policies.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
Applied Behavioral Analysis Therapist
The H.O.P.E Group
01.2001 - 10.2010
- Implemented individualized treatment plans for clients with behavioral challenges.
- Assisted in collecting and analyzing data to track client progress.
- Developed engaging activities to promote skill acquisition and social interaction.
- Collaborated with families to provide support and resources for behavioral management.
- Monitored client behavior during sessions to ensure a safe therapeutic environment.
- Trained new staff on ABA techniques and effective intervention strategies.
- Evaluated treatment effectiveness, recommending adjustments as necessary for improvement.
- Led team meetings to discuss case updates, sharing best practices among therapists.
- Mentored junior therapists by offering guidance on case management and providing constructive feedback on their performance.
- Adapted therapeutic approaches according to each client''s unique preferences, strengths, challenges, allowing greater engagement and progress.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory requirements and facilitating effective communication among team members.
- Assisted clients in achieving goals by utilizing reinforcement systems, shaping techniques, and prompting strategies tailored to individual learning styles.
- Supported clients'' transitions between educational settings by working closely with schools to develop appropriate accommodations and modifications based on individual needs.
- Facilitated social skills groups, helping clients build essential interpersonal abilities through guided practice and peer interaction.
- Incorporated play-based therapy into sessions, increasing motivation while targeting relevant skill development areas such as communication or social cognition.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support for clients and their families.
- Implemented data-driven strategies to monitor client progress, adjusting interventions as needed for optimal results.
- Provided ongoing support and guidance to parents, empowering them to effectively implement ABA techniques at home.
- Developed individualized treatment plans for clients, addressing specific behavioral concerns and goals.
- Promoted generalization of skills across environments by collaborating with educators on the implementation of ABA strategies within school settings.
- Enhanced client progress by utilizing evidence-based Applied Behavior Analysis techniques in therapy sessions.
- Improved challenging behaviors by implementing function-based intervention plans in collaboration with other professionals.
- Enhanced parent involvement by conducting regular meetings and providing resources for continued success outside therapy sessions.
- Established trusting relationships with clients and their families, fostering a supportive environment conducive to growth and learning.
- Conducted thorough assessments of client needs, developing tailored intervention strategies based on findings.
- Designed visual supports and schedules for clients, aiding in increased independence and daily functioning.
- Led training sessions for new therapists, sharing best practices and promoting adherence to established protocols.
- Evaluated client progress during quarterly review meetings, making necessary adjustments to treatment plans and celebrating achievements alongside families.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Monitored and documented client progress using data collection techniques.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Developed individualized treatment plans based on ABA principles to help clients reach goals.
- Delivered social skills curriculums and programs in support of client skills development.
- Addressed client needs by implementing behavior intervention plans.
- Developed and maintained clear, individualized documentation on each patient.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Maintained neutrality when supporting patients despite difficult behavior.
- Conducted parent training sessions focused on teaching behavior management strategies.
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
- Updated records and prepared reports to outline program actions, results, and recommended improvements.
- Interacted with clients to assist in gaining insight, defining goals, and planning action to achieve effective personal development and adjustment.
- Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
- Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
- Evaluated dynamics of different personnel groups through range of planned activities and programs.
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
- Identified concerns, research methodologies and optimal experimental designs to collect desired information.
Education
Associate of Applied Science -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Account management
- Cash flow management
- AP and AR management
- Invoicing
- Accounts receivable management
- Month-end reporting
- Account reconciliation
- Budget management
- Financial reports
- Payment processing
- Payment collection
- Budget review
- Collections
- Project accounting
- Intercompany transactions
- Revenue forecasting
- Credit control
- Sales invoicing
- Fixed asset management
- Debt collection
- Month-end closing
- Financial statement preparation
- Year-end closing
- Purchase order processing
- Accounting data analysis
- Account servicing
- Teamwork and collaboration
- Customer relationships
- Customer service
- Goal oriented
- Client relations
- Invoice balancing
- Staff management
- Performance evaluations
- Coordinating paperwork
- Documentation and reporting
- Revenue generation
- Client relationship management
- Client relationship building
- Order processing
- Account development
- Customer rapport
- Performance tracking
- Sales analysis
- Lead development
- Account servicing skills
- Relationship building and management
- Customer relationship management (CRM)
- Sales reporting
- Account oversight
- Prioritizing workflows
- Networking skills
- Goal setting
- Business needs assessment
- Data analytics
- Customer satisfaction
- Issue resolution
- Account verification
- Employee mentoring
- New account creation
- Management collaboration
- Community involvement
- Client rapport
- Product training
- Operations
Timeline
Accounts Manager
Knepp Sand & Stone
03.2020 - Current
Customer Service Representative
Knepp Sand & Stone
03.2020 - 11.2025
Assistant Manager
Menards
02.2018 - 09.2019
Health Care Assistant
Visiting Angels Home Care
05.2015 - 12.2016
Bartender
Rex's
04.2010 - 05.2015
Applied Behavioral Analysis Therapist
The H.O.P.E Group
01.2001 - 10.2010
Associate of Applied Science -
Maricopa Community Colleges, Estrella Mountain Community College