Mandy Houston
Sarasota,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Recording Secretary
Clerk of Circuit Court
Sarasota, Florida
07.2024 - Current
- Answering incoming calls from board members or external stakeholders regarding meeting topics, schedules.
- Updating financial records related to organizational expenses incurred during meetings.
- Prepared and maintained township accounting documents and records, entered financial transactions into database, reconciled transactions promptly and administered billing and invoices.
- Established and maintained variety of automated and manual files and records.
- Coordinating with other members to ensure the accuracy of the minutes taken during meetings.
- Developing templates for standard documents used in meetings such as meeting agendas, notices of motion.
- Monitoring emails sent by board members or other stakeholders to ensure they are addressed promptly.
- Creating monthly reports summarizing key decisions made at each meeting.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
- Typed and proofread correspondence, distributed and filed official forms and scheduled appointments.
- Maintaining an up-to-date filing system for all related documents and records.
- Recorded meeting minutes for distribution to officials and staff members.
- Prepared reports, correspondence, executive summaries, agenda and agenda packet materials and processed mail and routed correspondence to correct office or department.
- Ensuring that all meeting documents are properly organized, archived and updated.
- Proofreading agendas, reports, presentations. prior to their distribution.
Medical Assistant
Millenium Physicians Group
Venice, Florida
08.2023 - 07.2024
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Processed orders for medical supplies and lab equipment.
- Positioned patients properly during examination or treatment for comfort and safety.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted medical facilities to schedule patients for admission.
- Handled general office duties to support administrative staff during peak hours.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Prepared treatment rooms for patient examinations.
- Organized patient charts before each day's clinic sessions began.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Supported administrative staff by processing payments.
Auditor
Landau & Associates
Sunrise, FL
06.2020 - 07.2023
- Conducted audits on internal controls and developed reports on findings.
- Maintained confidentiality of company information obtained in audit assignments.
- Applied professional judgment in gathering and evaluating evidence for thorough analysis.
- Worked closely with management to discuss external audit results and action plans.
- Monitored transactions for errors and over-payments to produce real-time reporting.
- Facilitated access to organization for external auditors for on-site visits.
- Collected evidence for legal proceedings involving financial issues to support organization.
- Determined scope of investigation required for small businesses to deliver appropriate external audits.
Medical Records Specialist
Maglio, Christopher &Toale Law
Sarasota, FL
11.2018 - 03.2020
- Maintained electronic medical records for all clients.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Determined and implemented techniques to improve medical records retrieval process.
- Oversaw third-party billing and payment collection.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Organized patient charts, gathering medical histories, lab results and consents.
- Tracked and processed release of information requests.
- Scanned incoming documentation.
Customer Service Representative
Bank of America
Tampa, FL
08.2016 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Some College (No Degree) - Business Management
State College of Florida, Manatee-Sarasota
Bradenton, FLSome College (No Degree) -
University of Phoenix
Tempe, AZGED -
Ridge Career Center
Winter Haven, FLSkills
- Finance
- Debt Management
- Audit Coordination
- Medical Auditing
- Office Administration
- Payment Collection
- Telephone Etiquette
- Records Filing
- Medical Terminology
- Medical Records Management
- Data Security Procedures
- Positive Interactions
- Reporting Capabilities
- HIPAA Expert
- Case Management
- Patient Care Assessments
- Medical Record Security
- Database Management
- Account Management
- Client Interactions
- Records Audits
- Knowledgeable in Microsoft Excel
- Proficiency in Microsoft Word
- Customer Service
- Staff Training
- Banking Industry Regulations Knowledge
- Upselling and Cross-Selling
- Data Entry
- Problem-Solving Abilities
- Microsoft Outlook
- Microsoft Excel
- Computer Proficiency
- Client Relations
- Office Equipment Proficiency
- Process Optimization
- Positive and Professional
- Retail Marketing
- Customer Relations
- Creative Problem Solving
- Calendaring
- Conflict Resolution
- Stocking and Replenishing
- Call Triaging
- Credit Card Payment Processing
- Report Preparation
- Problem Resolution
- Receiving Support
- Proofreading
- Call Center Operations
- Medical Terminology Knowledge
- Team Development
- Customer Consulting
- Typing 40 WPM
- Clerical Support
- Conflict Mediation
- Filing
- Active Listening
- Inbound and Outbound Calling
- Adaptive Team Player
- High-Energy Attitude
- Research
- Multi-Task Management
- Documentation
- Critical Thinking
- Appointment Scheduling
- Grammar
- Quality Control
- Researching
- Proofreading expertise
- Verbal communication
- Strong listening skills
- Agenda preparation
- Excellent note-taking
- Meeting facilitation
- Researching skills
- Professional correspondence
- Document management
- Records management
- Money handling
- Problem-solving
- Legal compliance
- Meeting coordination
- Activity coordination
Education and Training
Winter Haven, FL,Orlando, FL,Tempe, AZ,Bradenton, FL
Timeline
Recording Secretary
Clerk of Circuit Court
07.2024 - Current
Medical Assistant
Millenium Physicians Group
08.2023 - 07.2024
Auditor
Landau & Associates
06.2020 - 07.2023
Medical Records Specialist
Maglio, Christopher &Toale Law
11.2018 - 03.2020
Customer Service Representative
Bank of America
08.2016 - 10.2018
Some College (No Degree) - Business Management
State College of Florida, Manatee-Sarasota
Some College (No Degree) -
University of Phoenix
GED -
Ridge Career Center