Mandy Hsieh
Dallas
Summary
Motivated and adaptable professional with 5+ years of experience supporting operations, data management, and customer service across eCommerce and financial services. Known for problem-solving, learning new technologies quickly, and working across teams to improve processes. Recently relocated to Dallas and actively pursuing opportunities to begin a career in IT, with a focus on technical support and systems troubleshooting
Overview
10
10
years of professional experience
Work History
eCommerce Account Manager
Whoibo, LLC
01.2021 - Current
- Managed product data and listings across Amazon, Walmart, and Shopify platforms.
- Built Excel dashboards to track sales performance and improve reporting efficiency
- Troubleshoot listing and sync issues with internal teams to ensure accuracy
- Supported product launches and streamlined backend processes
Universal Banker
Park Bank
09.2018 - 11.2020
- Supported clients with account issues using internal banking systems and digital tools
- Recommended financial products based on client needs and data analysis
- Resolved service requests and escalated technical issues when necessary
- Consistently ranked as a top performer in client service and referrals
Guest Relationship Officer
The Venetian Macau
10.2015 - 10.2017
- Awarded “Star of Service” (2017) for exceptional problem-solving and guest relations
- Coordinated with departments like housekeeping and food services to ensure smooth, personalized guest experiences
- Helped develop service strategies that improved satisfaction and strengthened brand loyalty
Education
BA - Air Transportation Management
Aletheia University
06.2012
Skills
- Technical Tools: Microsoft Excel (PivotTables, XLOOKUP), QuickBooks, Shopify, Amazon Seller Central, Zoho Inventory, Helium 10
- Systems Knowledge: eCommerce platforms, CRM software, ticketing systems (basic familiarity), data management tools
- IT-Relevant Skills: Troubleshooting, workflow optimization, cross-platform coordination, system issue resolution
- Soft Skills: Customer support, communication (verbal & written), teamwork, adaptability, attention to detail
LNGG
Languages: English, Mandarin, Cantonese
Timeline
eCommerce Account Manager
Whoibo, LLC
01.2021 - Current
Universal Banker
Park Bank
09.2018 - 11.2020
Guest Relationship Officer
The Venetian Macau
10.2015 - 10.2017
BA - Air Transportation Management
Aletheia University
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