Amanda Huffman
Eugene,OR
Summary
Dedicated customer service professional, with a proven track record of enhancing customer satisfaction and loyalty through effective communication and problem resolution. Skilled in inventory control and staff management. Expert in labor cost controls and fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
PCM Manager
Travel Centers of America, Coburg Crossing Cafe
Coburg, OR
08.2024 - Current
- Improved customer satisfaction with proactive communication and effective problem resolution.
- Led team meetings, managed inventory, ordering, budget implementations, employee reviews, training, and schedules.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Executive General Manager
Sharis Cafe And Pies
2950 West 11th Ave, And 35 Division Ave. Eugene
01.2023 - 08.2024
- Created motivated and positive environment to inspire employees and make customers feel welcome.
- Received, processed and counted inventory to prep for stocking.
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering at two locations.
- Managed two locations simultaneously.
General Manger
Sharis Cafe And Pies
2950 W.11th Ave. Eugene, OR. 97405
01.2020 - 01.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed budget implementations, employee reviews, training, and schedules.
Assistant General Manager
Sharis Cafe And Pies
35 Division Ave. Eugene, OR. 97404
06.2019 - 01.2020
- Resolved problems promptly to elevate customer approval.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals, and prepared deposits.
Shift Leader
Sharis Cafe And Pies
2950 West 11th Ave. Eugene OR 97402
11.2016 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Server
Sharis Cafe And Pies
2950 W.11th Ave. Eugene, OR. 97402
02.2007 - 11.2016
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Associate of General Studies - General Studies
06.2021
- Honoree of National Communication Association
- 3.9 GPA
Skills
- Customer Service
- Labor Cost Controls
- Verbal and Written Communication
- Team Leadership
- Staff Management
- Budget management
- Purchasing
Timeline
PCM Manager - Travel Centers of America, Coburg Crossing Cafe
08.2024 - Current
Executive General Manager - Sharis Cafe And Pies
01.2023 - 08.2024
General Manger - Sharis Cafe And Pies
01.2020 - 01.2023
Assistant General Manager - Sharis Cafe And Pies
06.2019 - 01.2020
Shift Leader - Sharis Cafe And Pies
11.2016 - 01.2019
Server - Sharis Cafe And Pies
02.2007 - 11.2016
Lane Community College - Associate of General Studies, General Studies