Amanda Huffman
Eugene,OR
Summary
Dedicated customer service professional, with a proven track record of enhancing customer satisfaction and loyalty through effective communication and problem resolution. Skilled in inventory control and staff management. Expert in labor cost controls and fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
PCM Manager
Travel Centers of America, Coburg Crossing Cafe
08.2024 - Current
- Improved customer satisfaction with proactive communication and effective problem resolution.
- Led team meetings, managed inventory, ordering, budget implementations, employee reviews, training, and schedules.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Executive General Manager
Sharis Cafe And Pies
01.2023 - 08.2024
- Created motivated and positive environment to inspire employees and make customers feel welcome.
- Received, processed and counted inventory to prep for stocking.
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering at two locations.
- Managed two locations simultaneously.
General Manger
Sharis Cafe And Pies
01.2020 - 01.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed budget implementations, employee reviews, training, and schedules.
Assistant General Manager
Sharis Cafe And Pies
06.2019 - 01.2020
- Resolved problems promptly to elevate customer approval.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals, and prepared deposits.
Shift Leader
Sharis Cafe And Pies
11.2016 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Server
Sharis Cafe And Pies
02.2007 - 11.2016
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Associate of General Studies - General Studies
06.2021
- Honoree of National Communication Association
- 3.9 GPA
Skills
- Customer Service
- Labor Cost Controls
- Verbal and Written Communication
- Team Leadership
- Staff Management
- Budget management
- Purchasing
Timeline
PCM Manager - Travel Centers of America, Coburg Crossing Cafe
08.2024 - Current
Executive General Manager - Sharis Cafe And Pies
01.2023 - 08.2024
General Manger - Sharis Cafe And Pies
01.2020 - 01.2023
Assistant General Manager - Sharis Cafe And Pies
06.2019 - 01.2020
Shift Leader - Sharis Cafe And Pies
11.2016 - 01.2019
Server - Sharis Cafe And Pies
02.2007 - 11.2016
Lane Community College - Associate of General Studies, General Studies
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